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Desktop Support Specialist
Kelly Science, Engineering, Technology & Telecom
- Houston, Texas, United States
- Houston, Texas, United States
About
Title: Help Desk Support: II Location: Houston, TX, 77002 Duration: 6 months with the possibility of extension W2 Contract (No C2C) Pay rate: $40 - $50 per hour
Provides first level IT support for all end-users via telephone, email or chat
Troubleshoots and resolves hardware, software and voice/data communication systems issues
Escalates calls when appropriate
Follows up on all tickets in a timely manner and pursues issues through to resolution
Requirements:
3 to 5 years of relevant experience
Requires experience using ticketing systems and writing technical support reports and documentation
Must possess broad knowledge and proficiency with popular operating systems, Azure, InTune, O365, application software, desktop and laptop computers, printers and networks
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Languages
- English
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