Windows Desktop Support TechnicianEdgewater Federal Solutions • Livermore, California, United States
Windows Desktop Support Technician
Edgewater Federal Solutions
- Livermore, California, United States
- Livermore, California, United States
About
Employee ID: 2026-4606
Category: Information Technology
Type: Full Time
Overview Edgewater Federal Solutions is seeking a Windows Desktop Support Technician to support the IT Program at a major national laboratory. You will provide end‑user support with processes for managing and delivering services that are ITIL conformant. You shall resolve incidents, service requests, and problems associated with service failures or degradations that are related to hardware and software computing devices (including mobile equipment). Additionally, you shall support multi‑user rooms (e.g., Skype rooms, classrooms) and video and collaborative technologies.
Responsibilities
Provide essential support across various computing environments, including Windows, Mac, mobile devices, and classified systems.
Monitor, install, and perform maintenance on personal computers, laptops, software, and networks, responding to user requests for assistance and conducting on‑the‑spot diagnostic evaluations.
Implement corrections and train users in the proper operation of systems and programs.
Install and provide basic support for approved PC software, performing upgrades across all computer platforms, and training office staff on computer usage.
Maintain logs and inventory of equipment repairs, assist in administering all computer platforms as directed, and help resolve operational problems.
Support the agency's Local Area Network (LAN) Administrator with server maintenance and administration, requiring a general knowledge of network products, including Novell, CISCO, and UNIX.
Develop functional requirements and specifications for hardware acquisitions, ensuring that problems are properly identified and solutions meet user requirements.
Interact with business segments to understand their environment, technical requirements, and organizational direction, collecting and organizing detailed user requirements.
Define project plans and deliverables, ensuring compliance with project budgets, and conceptualize, construct, test, implement, and operate integrated infrastructure solutions.
Provide recommended training plans and lead continuous improvement activities while coaching and developing team members on technical matters.
Qualifications
AS in relevant discipline plus minimum 5 years or more years of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties of the job.
The ability to acquire and maintain a DOE Q level security clearance.
Must be US Citizen.
Required Skills:
This may include experience with PC Assembly, Imaging, PC/OS Testing, & Installation.
Must possess good written & verbal communication skills.
Hourly Pay Range: $30.35 – $35.16
Benefits
Vacation, Sick Leave & Holiday Pay
Medical Insurance
Dental Insurance
Vision Insurance
Disability, Life Insurance, and AD&D
Flexible Spending Accounts
401K with employer matching contribution
Tuition and Education Reimbursement
Exercise Reimbursement
Tech Reimbursement
Employee Assistance Program
Opportunities for professional development and growth
Collaborative and dynamic work environment
Edgewater Federal Solutions is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and other statuses protected by applicable law.
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Languages
- English
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