Manager, Equipment Services

We’re seeking a dynamic and results-driven leader to oversee our national Equipment Services operations. This role leads a mobile team of field technicians and third-party vendors in a fast-paced, 24/7 environment, ensuring exceptional service delivery, operational efficiency, and high customer satisfaction.

• Lead and optimize national field service operations to meet service level agreements and customer expectations
• Manage technician scheduling, territories, and productivity using Salesforce (FSL)
• Oversee inventory, equipment repairs, and budget performance
• Build and maintain strong relationships with vendors, partners, and internal teams
• Monitor KPIs, drive continuous improvement, and implement best practices
• Ensure timely resolution of service issues and clear client communication
• Collaborate with Dispatch and Finance to ensure accurate billing and service delivery

• Manage performance, recruitment, training, and development of technicians and vendors
• Promote a strong safety culture and ensure compliance with all health & safety standards
• Coach and develop team members to support career growth

• 10+ years of experience in equipment or facilities operations (leadership level)
• Proven ability to lead field teams and manage third-party vendors
• Strong operational, financial, and problem-solving skills
• Proficiency with Salesforce and Microsoft tools
• Ability to thrive in a fast-paced, 24/7 environment

• Willingness to travel across Canada
• Flexibility to support rotational shifts as needed

• Opportunity to lead national operations with high impact
• Collaborative, fast-paced environment
• Focus on growth, innovation, and continuous improvement