Telecom Network Engineer

TekSynap

Columbus, Ohio, United States

Columbus, Ohio, United States

About

Overview We are seeking a Telecom Network Engineer to support DLA's Video Operations Center (VOC) in Columbus, OH. The role involves design, configuration, and troubleshooting of VTC collaboration infrastructure, along with support across hardware and software components, adhering to DISA STIGs, Federal IA policies, and US CYBERCOM directives. Responsibilities Assist in the design, configuration, and troubleshooting of the VTC collaboration infrastructure under general supervision. Provide engineering support for design, configuration, installation and sustainment of all software and hardware infrastructure including patch and vulnerability management. Work on VTC tasks/projects as designated by the Team Lead and/or PM. Coordinate with Vendor PM, Government PMO, and government user representatives to ensure accurate solutions and user satisfaction on technical matters. Develop required specifications for simple to moderately complex troubleshooting. Provide technical escalation support for all VTC, Streaming Video, and IPTV/Digital Signage trouble tickets that cannot be resolved by VOC Technical Admins. Coordinate with Data Center Managers requesting rack space, power, and connections to infrastructure devices. Coordinate requesting subnet and VLAN creation for VTC, IP/TV DS infrastructure when deploying new installs. Perform CODEC updates and other technical administrative duties as assigned. Assist the team in providing 24/7 onsite support for critical VTC service issues, including fault isolation, performance analysis, and incident management. Support the team in the installation and troubleshooting of VTC endpoints within the DLA enterprise VTC infrastructure. Create, update, and manage trouble tickets in the DLA Service Now ticketing system. Maintain and update the Configuration Management process, tracking changes to the DLA Enterprise VTC Network. Perform proactive maintenance and Tech Refresh planning for VTC infrastructure hardware/software. Ensure all VTC components are configured per DISA STIGs, Federal IA policies, and US CYBERCOM directives. Provide software and configuration updates as required by DOD IA directives. Provide over‑the‑shoulder training and/or familiarization to required personnel on all VOC activities including infrastructure configuration, deployment, architecture, and engineering, when required. Create and update documentation, including CONOPS, SOPs, and troubleshooting guides. Must, at times, be able to perform above or below acting position to fulfill duties of VTC Administrators or VTC Leads. Required Qualifications DoD Approved 8570 Baseline Certifications - Category IAT Level II (one of the following): CCNA Security CySA+ GICSP GSEC Security+ SSCP Computing Environment Certifications: 200-301 Cisco Certified Network Associate (CCNA)
AND (one of the following within 6 months of start date): 100-150 Cisco Certified Support Technician (CCST) Networking 100-160 Cisco Certified Support Technician (CCST) Cybersecurity
Clearance: Must possess Secret Clearance with IT-I Sensitivity. Experience: Two to Five (2‑5) years of progressive Information Technology (IT) experience in the Video Teleconferencing and/or Networking field, including deployment, troubleshooting, and supporting VTCs in a dynamic environment. Experience with IPTV, Digital Signage, and Streaming preferred but not required. Work Environment and Physical Demands Location: Columbus, OH (on‑site) Type of environment: Office Noise level: Medium Work schedule: First shift (0800‑1600) Monday – Friday; may be requested to work evenings and weekends to meet program and contract needs. Amount of Travel: Less than 10% Physical Demands The employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand, walk, sit, climb or balance, and stoop, kneel, crouch, or crawl. The employee is required to lift up to 10 pounds regularly, 25 pounds frequently, and up to 50 pounds. Vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Work Authorization / Security Clearance US Citizen. Secret clearance with IT‑I sensitivity required. Equal Employment Opportunity TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. We provide reasonable accommodations for individuals with disabilities.
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Columbus, Ohio, United States

Languages

English

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