Data Science Senior Associate - Digiops AnalyticsJ.P. Morgan • New York, New York, United States
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Data Science Senior Associate - Digiops Analytics
J.P. Morgan
- New York, New York, United States
- New York, New York, United States
About
As a Data Science Senior Associate at JPMorganChase on the DigiOps Analytics team, you will support an extensive portfolio by using behavioral and customer journey data to provide recommendations that enhance the customer experience and build long-term, profitable customer relationships. You will help define objectives and key results, develop and measure A/B tests, answer strategic analytical questions, and create analytical plans to drive outcomes. You will deliver clear, actionable insights while partnering closely with Product, Technology, Design, and Analytics teams, and you will share learnings broadly across stakeholders.
Job responsibilities
Analyze, visualize, and tell compelling stories through data about customer behaviors and digital journeys
Increase data-informed decisions through establishing partnerships, best practices, and clear communications
Create experiment and analytical plans to measure the customer impact of new strategies and operational improvements
Identify opportunities to drive business outcomes through insights, objectives and key results development, and deep-dive analysis
Collaborate with cross-functional teams to identify and prioritize initiatives that drive operational efficiencies and improve customer experience
Promote and share successes and learnings across key stakeholders and partner teams to drive increased awareness and adoption of a journey-led approach to innovation
Partner with the Modeling Center of Excellence and other analytics teams to support predictive modeling, machine learning, and advanced analytics projects
Ensure data is highly governed and controlled, coordinating with Data Owner Leads as needed
Provide consultation for the broader Data & Analytics organization as an expert in behavioral and customer journey data
Required qualifications, capabilities and skills
Formal training or certification on software engineering concepts and 3+ years applied experience
3+ years of experience analyzing customer experiences, digital products/usage, or in digital operations, strategy, or a related field
Detail-oriented and structured thinker with a passion for analyzing data and providing clear actionable insights
Ability to organize complex business problems and translate them into analytical plans, and execute with high quality
Strong communication and presentation skills to deliver insights to executives and partner with other teams
Proficiency with SQL
Experience with web analytics
Bachelor’s degree required
Preferred qualifications, capabilities and skills
Experience with analytical tools such as Copilot, Python, R, Alteryx, Tableau, and Adobe Analytics
Experience working with big data environments (for example, Hadoop, Teradata, Snowflake)
Experience with A/B testing
Experience in financial services or a similar industry
Strong slide-writing and presentation skills to deliver analytical insights
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
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Languages
- English
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