Applications Support AnalystExcel Campus Activities • Arlington, Texas, United States

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Applications Support Analyst

Excel Campus Activities

Arlington, Texas, United States

Arlington, Texas, United States

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About

Job Summary The Applications Support Analyst leads a technology team through data analysis, interpretation, and immigration reporting for a growing international community with approximately 5,000 international students from more than 100 countries. Essential Duties and Responsibilities Prepares detailed data analysis utilizing SAS Reporting and Sunapsis Reporting tools; organizes and presents immigration-based information, evaluates and responds to data requests, collaborates internally to improve accuracy of data entered and stored in the immigration applications, and monitors and communicates data issues to superiors. Collaborates with the Office of Information Technology to troubleshoot issues related to the Sunapsis application, server, and database; serves as liaison between application functional users and OIT teams, collaborating with administrative staff, vendors, and IT service providers. Performs continuous statistical analysis on application usage, trains and consults users on their interface with the Student Exchange Visitor Information System, and reviews technical specifications of future phases of SEVIS, Sunapsis, and upgrades office technologies to make related recommendations. Manages the Office of International Education Technology Team; reviews team progress on tasks, prioritizes, escalates issues and risks appropriately to resolve problems and reduce project risk. Maintains knowledge of standards and best practices for information systems, user documentation, project management, web management, and SEVIS compliance. Oversees the department website and provides support for content management; assesses current needs and future areas for improvement. Minimum Qualifications Bachelor’s degree or higher in computer science, information systems, statistics, or related discipline with 2 years of experience in data analysis and reporting. Experience in data analysis or data‐driven research. Equivalent mix of education and experience in similar roles may also be accepted. Preferred Qualifications Previous experience with SAS Reporting and/or statistical analytics. Experience in higher education. Experience supporting large relational databases, designing websites, and managing international student records software. Experience leading technical projects and collaborating with multiple stakeholders. Working knowledge of Sunapsis and PeopleSoft records management system. Knowledge of F‑‐student regulations; experience with SEVIS and SEVIS batch processing. Knowledge, Skills and Abilities Ability to multi‐task, pay attention to detail, organize data, conduct research, and communicate technical details to users. Ability to work under pressure and deadlines. Ability to analyze the needs of the office and work collaboratively to design business processes that streamline and improve collection and integrity of student data. Ability to work independently. Ability to prepare and present reports to serve a variety of audiences at various levels of technical ability. Displays attention to detail and accuracy. Excellent organization, teamwork, problem‐solving, and communication (verbal and written) skills. Ability to communicate and collaborate with people at all levels of the organization. Other Requirements US citizenship or permanent residency required to access the SEVIS system. Benefits Eligible to receive a comprehensive benefits package at UTA. Benefits include health insurance, retirement plans, and paid time off. More information can be found at https://www.uta.edu/hr/employee-benefits. EEO Statement It is the policy of the University of Texas at Arlington (UTA) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding related to discrimination is prohibited. Constitutionally‐protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.
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Arlington, Texas, United States

Languages

English

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