Branch Manager

Under the general direction of the Branch Operations Manager, the Branch Manager supervises all areas of the branch and maintains the operations function of the branch at a satisfactory level including all aspects of the daily branch activities, such as all teller line and New Accounts functions as well as other duties of the managerial side of branch banking. Always represent Community National Bank to the customers in a courteous and professional manner and provide prompt, efficient, and accurate service in the processing of transactions.

• General and Supervisory Duties
  • Responsible for staying up to date on and complying with all applicable banking laws and regulations as well as CNB policies and procedures.
  • Supervises operation of employees in the branch bank and carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Interview and train employees; plan assign, and direct work.
  • Appraise performance, rewarding and disciplining employees, addressing complaints and resolving problems.
  • Conducts regular meetings (Teller Huddle) with branch employees to review problems or explain new ideas or changes in policy and procedures or acknowledge the employees of a job well done to boost morale.
  • Attend all Officers Meetings and Managers Meetings Teller Meetings.
  • Participate in service club activities and various other community functions.
  • Prepare various letters and reports as required.
  • Solicit new business and participate in business development activities.
  • Review employee timecards and inspect for accuracy.
  • Handle all supply orders for the Branch. Responsible for the day-to-day operation of equipment and supplies for the Branch that also include security system.
  • Assist other supervisors and officers as well as customer with questions or concerns. Provide information beyond the normal employees' knowledge and experience.
  • Resolve problems, research account history, and handle matters beyond the scope of subordinate staff members.
  • Maintain regular and punctual attendance.
  • Performs other duties as required or assigned which are reasonably within the scope of the duties in the job classification.
  • Work cooperatively with others.
• New Accounts
  • Receive all new account documentation from customers.
  • Prepare all documents to open various customer deposit accounts.
  • Order personalized checks for customers, answer inquiries regarding deposit rates, account terms, and questions related to customers' existing accounts.
  • Cross sell bank services, such as ATM cards, safe deposit boxes, travelers' checks, etc.
• Pay and Receiving Teller
  • Supervise teller with all assigned duties and work as a teller if needed.
  • Assist all tellers in balancing daily transactions.
  • Ensure that balance sheets are collected, and cash is balanced daily, money is ordered for the vault and such money is verified under dual control.
  • Inventory Travelers checks once a month at the branch location.
  • Ensure that all new tellers are trained in all areas including the proper procedures for opening and closing a teller drawer.
  • Outline policies and procedures for counting and handling money, checks, and other types of financial paper, running a Teller Machine, balancing, handling signature and customer verifications, preventing fraud, and dealing with robberies.
  • Ensure that each teller balance at the close of each business day and all monies are secured in line with established security procedures.

Skills and Abilities Required

• Ability to multitask, prioritize and manage time efficiently.
• Ability to encourage team and staff; able to mentor and lead.
• Excellent written and verbal communication skills.
• Ability to work with, council, delegate, and reprimand subordinates.
• A thorough knowledge of branch operations to coordinate the daily functioning of the branches and to resolve employee and customer problems.
• Complete familiarity with the bank's New Account policies, Safe Deposit Boxes and Teller Line guidelines.
• Accurate and precise attention to detail
• Able to analyze problems and strategize for better solutions.
• Creative problem solver who thrives when presented with a challenge.

Certifications/Education and Experience

• 1 year of college or technical school certificate in business, management, or related field preferred
• 3+ year in a supervisory role
• 5+ years of experience in the banking industry
• Proven track record of good performance.
• Firm grasp of modern management skills and tactics
• Strong understanding of banking laws and regulations

Working Conditions

• Generally good. Some exposure to adverse conditions when traveling between branches.
• Exposed to potentially hazardous conditions, i.e., robbery. Receives detailed instructions concerning procedures to be followed for minimal exposure.
• Moderate noise level produced by drive-in equipment.

Physical Requirements

• Move office equipment, and files weighing 10+ pounds.
• Constantly operate a computer, a calculator, copy machine, printer, and other office equipment.
• Must be able to remain in stationary position for long periods of time to process work and assist customers.