Sales Manager
La-Z-Boy
- Saugus, Massachusetts, United States
- Saugus, Massachusetts, United States
About
Process
Achieve or surpass store and individual sales goals, annual operating benchmarks, and personal objectives.
Promote in‑home design program.
Champion and role model the selling process by overseeing the interaction on sales floor and evaluating team performance.
People
Provide coaching, training, and support to sales teams to improve sales techniques, strategies, and overall performance.
Ensure staff deliver exceptional customer service, building long‑term relationships that enhance customer loyalty and satisfaction.
Build a motivated and cohesive team by recognizing achievements, addressing concerns, and promoting a culture that aligns with the company values.
Recruit, train, and mentor staff to ensure they meet sales targets while fostering a positive work environment.
Brand Advocacy
Ensure the store and team consistently reflect the company’s brand image, values, and customer experience standards.
Champion the delivery of a branded customer experience, ensuring that the store layout, product presentation, and employee interactions align with brand guidelines.
Support company‑wide marketing initiatives and promotions, ensuring they are executed correctly and in line with the brand's positioning.
Operations
Resolve customer concerns and other issues that may interfere with efficient sales operations.
Support planning and executing sales promotion and events.
Collaborate with support teams to ensure flawless execution of operational excellence.
Ensure proper execution of all existing and new systems and administrative procedures.
Uphold brand visual standards in the store by ensuring cleanliness in employee and customer areas.
Scope & Impact This position holds significant influence over the store's financial health, team morale and development, operational efficiency, and the overall customer experience and reputation in the community. This position reports to the Store Manager of the assigned location with indirect influence of sales team.
Minimum Requirements
Education: High School or GED Equivalent
Experience: 1‑3 years in a business unit with a retail sales emphasis.
Skills: Proficient in Microsoft Office 365, financial understanding, adept interpersonal communication, analytical abilities, goal orientation, team management, and customer service.
Other: Ability to work the schedule and hours dictated by business needs, including evenings, weekends, and holidays.
Preferred Requirements
Experience managing in a retail environment with a strong focus on sales.
Strong business acumen.
Advanced interpersonal skills, communication skills & experience in building effective relationships.
Supervisory Responsibilities none
Physical Demands / Work Environment
Ability to lift and/or carry up to 50 pounds.
Ability to stand for long periods of time.
Nearly continuous use of repetitive hand motions, hearing and listening.
Often required to sit, walk, bend and stoop.
Subject to inside environmental conditions.
Ability to pass background and drug screen.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation and Pay
Training Pay: $20 per hour for 2‑6 weeks (no commission)
Average Earning Potential After Training: $45,000 - $75,000+ (inclusive of base, commission and bonus)
Total Compensation Range: $15,000 - $90,000+ (will not pay less than state/local minimum wage requirements)
Post‑Training Pay – You choose between 2 plans!
Sales Manager Plan 1 Base Pay : $10,400 per year Commission & Bonus : Earn more with UNCAPPED commission on written sales – 6% on La‑Z‑Boy Design Sales and 4% on other sales, other than La‑Z‑Boy Design Sales. Monthly bonus opportunity of $0 - $1,500 based on specific group sales goals
Sales Manager Plan 2 Base Pay : $26,000 per year Commission & Bonus : Earn more with UNCAPPED commission on written sales – 3% on La‑Z‑Boy Design Sales and 2% on other sales, other than La‑Z‑Boy Design Sales. Monthly bonus opportunity of $0 - $1,500 based on defined group sales goals
Weekly Hours 40
Benefits for Employees in the US Benefit offerings to employees and their families include: Medical, Vision, Dental and Basic Life Insurance, available 401k retirement plan with company match of up to 6%. Paid time off includes: 9‑11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non‑exempt only) or state mandated sick time.
Equal Opportunity Employer Statement At La‑Z‑Boy Incorporated, we’re an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of utmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by e‑mail or by phone at the contact information provided.
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Languages
- English
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