Information Technology Support EngineerTech People 247 • New Providence, New Jersey, United States
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Information Technology Support Engineer
Tech People 247
- New Providence, New Jersey, United States
- New Providence, New Jersey, United States
About
USA (Onsite / Hybrid - Insert Specific City/State)
Position Type:
Contract / Freelance
Job Summary We are seeking a reliable and proactive
End-User Computing (EUC) L1 Support Technician
to join our IT infrastructure team. In this role, you will serve as the first point of contact for onsite and remote end-users, providing essential technical assistance, hardware deployment, and software troubleshooting.
The ideal candidate possesses strong fundamental troubleshooting skills, excellent communication, and a commitment to delivering high-quality IT support in a corporate environment.
Key Responsibilities
Desktop Support & Troubleshooting:
Provide Tier 1 technical support for workstations, laptops, printers, mobile devices, and peripherals. Diagnose and resolve basic hardware, software, and connectivity issues.
Deployment & Imaging:
Assist with the unboxing, setup, configuration, data migration, and deployment of new corporate devices (Windows/macOS) using standard enterprise imaging tools.
Ticket Management:
Log, track, and update all support requests in the IT Service Management (ITSM) ticketing system, ensuring accurate documentation and meeting established SLA targets.
Basic Identity Management:
Handle routine Active Directory and Microsoft Entra ID (Azure AD) tasks, such as password resets, unlocking accounts, and verifying group memberships.
Asset Management:
Maintain accurate inventory records of hardware, software licenses, and IT peripherals in the local staging/storage areas.
Escalation:
Identify complex issues that fall outside Tier 1 scope and efficiently elevate them to Level 2/3 engineering teams with detailed documentation.
Required Technical Skills & Qualifications
Experience:
1–3 years of experience in an IT Helpdesk, Desktop Support, or EUC frontline role.
Operating Systems:
Strong familiarity with Windows 10/11 desktop environments; basic knowledge of macOS is a plus.
Hardware Knowledge:
Hands‑on experience assembling, configuring, and upgrading PC hardware, monitors, docking stations, and standard office peripherals.
Software:
Proficiency supporting Microsoft 365 applications, OneDrive, and enterprise VPN clients.
Tools:
Basic understanding of ticketing tools (e.g., ServiceNow, Jira, Remedy) and remote control tools.
Certifications (Preferred but not mandatory):
CompTIA A+, Network+, or Microsoft Certified: Endpoint Administrator Associate.
Core Competencies & Soft Skills
Communication:
Clear, concise verbal and written communication skills with the ability to explain technical fixes to non‑technical users.
Problem‑Solving:
A methodical approach to troubleshooting and an eagerness to learn new enterprise technologies.
Reliability:
Strong time‑management skills, punctuality, and the ability to work independently or with minimal supervision onsite.
Physical Requirement:
Ability to lift up to 40 lbs. occasionally for moving enterprise IT hardware, deploying monitors, or organizing staging areas.
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Languages
- English
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