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Tech Sales Engineer
Illinois Tool Works
- Tucker, Georgia, United States
- Tucker, Georgia, United States
About
Essential Duties
Provide technical expertise to internal and external customers focused on LPS, Dykem, Scrubs, Dymon, Spray Nine, Acculube, and Rustlick, but supporting all brands
Responsible for ensuring all technical needs of the sales team, end users, and distributors are met
Manage web and phone inquiries for technical product support
Develop and conduct sales team, distributor, and end-user product training
Provide CBI support and lend expertise within the assigned focus area
Assist R&D with lab projects when requested
Conduct product training to support new sales opportunities
Other sales-related items/priorities as required
Manage and implement specifications for customers, products, and processes within the assigned segment
Work through the field sales team, marketing, and R&D to obtain competitive product samples, information/literature on competitive products, and knowledge of competitive application/value propositions
Assist the marketing team with the necessary support for new product launches, product promotions, video content, and related initiatives
Execute any ad-hoc or newly introduced projects, plans, campaigns, or initiatives the commercial management team deems necessary to implement
Perform other assignments to meet company objectives, such as VOC interviews and technical presentations
Field and vet calls and emails from customer leads (distributor and end user), and log information in our CRM (SFDC)
Provide and manage reports to demonstrate progress in goal achievement through the CRM system (SFDC)
Travel >30% for business needs. International travel may be required
This role will collaborate effectively with other functional areas to support the division's strategy
Comply with timelines for all Workday activities, required training courses, and any additional requirements, such as Dayforce vacation tracking
Performs other duties as assigned
Education & Experience
BS in Chemistry, Engineering, Chemical Engineering, or related area
Minimum 3+ years of technical sales or related customer-facing experience required
Fluent in the use of Microsoft Office programs (Word, PowerPoint) and Outlook
Strong user of Microsoft Office Excel (pivot tables, filters, and reference formulas as a minimum)
Medium negotiation skills
Other Competencies
Proficient time management and prioritization skills
Possess an entrepreneurial spirit to drive organizational focus on the key initiatives and opportunities
Possess business analytical and strategic problem-solving skills
Must be highly collaborative and able to work in a diverse creative team environment
Takes ownership and drives positive change
Excellent communication skills with all levels of the company and customer personnel. Skilled in effective cross-functional collaboration and engagement
Effective presentation skills are adaptable to the audience
Able to adapt to changes in the work environment
Must be organized and self-starting
Ability to work independently
Possess a sense of urgency and accountability
Equal Employment Opportunity ITW Pro Brands is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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Languages
- English
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