Desktop Support AnalystEdgewater Federal Solutions • Washington, Utah, United States
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Desktop Support Analyst
Edgewater Federal Solutions
- Washington, Utah, United States
- Washington, Utah, United States
About
Knowledge of smartphone support and administration, e.g., iPhones and iPads. Intune experience preferred.
Strong skills using ServiceNow to create dashboards and queries to manage queues. Strong Level1 network and VPN diagnosis and troubleshooting skills. Demonstrated analytical and problem‑solving skills. Strong technical knowledge with asset management experience. Interface with internal customers and various technical support teams. Follow standard operating procedures and processes, with attention to detail in documentation. May require on‑call rotation responsibility for emergency hardware issues, occasional travel, weekend, and/or overtime work. Place of Performance: The Federal Reserve Board – Washington DC Metro Campus – New York Avenue facility. Qualifications USCitizenship required. BS/BA in Information Systems, Computer Science, or related field highly desirable. A+, MCDST, MTA, MOS, or similar certification preferable. At least 5years overall IT experience, including a minimum of 5years of general desktop support and experience opening and maintaining support cases via enterprise IT service management (e.g., ServiceNow). At least 5years of hands‑on computer and printer hardware troubleshooting and support; familiarity with hardware component troubleshooting (motherboards, hard drives, RAM, etc.). Experience working with OEM tech support, initiating tech support tickets, and coordinating returns and exchanges with vendors. HP Warranty portal experience preferred. Experience with inventory management and logistical support; working knowledge of hardware asset management in ServiceNow preferred. At least 5years installing, configuring, and supporting Microsoft Windows10/11 on laptops and desktops in a client/server environment. At least 5years supporting common applications, such as Microsoft365; proficiency with imaging solutions for hardware deployment. Salary & Benefits Salary: $108,656 – $114,375 Additional benefits include: Paid Time Off & Holiday Pay Medical Insurance Dental Insurance Vision Insurance Disability, Life Insurance, and AD&D Flexible Spending Accounts Pre‑Tax 401(k) and/or After‑Tax Roth IRA (with employer matching contribution) Tuition and Technical Training Reimbursement Exercise Reimbursement Computer Reimbursement Employee Assistance Program Physical Demands Regularly required to talk or hear. Perform typical office activities such as remaining seated, filing, and lifting office supplies. Occasionally lift and/or move up to fifteen (15) pounds. May require more than 40 hours per week. Fine hand manipulation (keyboarding). Work Environment May work prolonged or irregular hours. Frequent local travel; occasional statewide or out-of-state travel. Moderate noise level. Exposure to general office conditions while performing duties. Edgewater Federal Solutions is an Equal Opportunity Employer. It has been and continues to be our policy to provide equal employment to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, marital status, veteran status and/or other status protected by applicable law.
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Languages
- English
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