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Entry Level Desktop Support TechnicianGDC IT Solutions (GDC) • Sewickley, Pennsylvania, United States
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Entry Level Desktop Support Technician

GDC IT Solutions (GDC)
  • US
    Sewickley, Pennsylvania, United States
  • US
    Sewickley, Pennsylvania, United States
Apply Now

About

GDC is seeking a motivated Entry‑Level Desktop Support Technician to join our IT team. This role will provide foundational technical support to end users, assist with hardware and software setup, and support core IT systems such as Active Directory and Office 365. This is an excellent opportunity for someone looking to grow their career in IT, gain hands‑on experience, and develop skills in system administration and technical support.
Responsibilities
Provide basic technical support to end users for hardware, software, and connectivity issues
Assist with setup, imaging, and configuration of desktops, laptops, and mobile devices
Support user account creation and maintenance in Active Directory and Office 365
Help troubleshoot and resolve issues related to printers, scanners, and office equipment
Assist with email setup and support (Outlook, Exchange, mobile devices)
Support file sharing and folder access permissions
Respond to help desk tickets and elevate more complex issues as needed
Assist with inventory tracking and asset management
Provide support for basic networking issues (connectivity, Wi‑Fi access)
Follow IT procedures and document solutions
Minimum Qualifications
Associate degree in Information Technology or related field (or equivalent training/experience)
Basic understanding of Windows OS
Basic understanding of Active Directory
Basic understanding of Microsoft Office / Office 365
Strong problem‑solving and troubleshooting skills
Good communication and customer‑service skills
Ability to work independently and as part of a team
Preferred Experience
Internship or hands‑on experience in an IT support role
PC imaging and deployment
Networking fundamentals (DNS, DHCP basics)
Familiarity with ticketing systems
Why Work for GDC?
Cutting Edge Technology and Innovation
Employee‑Centric Environment
Holiday and Vacation
Equal Opportunity Workplace GDC is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.
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  • Sewickley, Pennsylvania, United States

Languages

  • English
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