District Manager, Retail

Pay Grade: Salaried, $65k - $80k per year

At Goodwill Columbus, we believe in the power of work to transform lives. Our mission is to create pathways to independence and economic mobility through growth-oriented employment. Guided by our core valuesIntegrity, Collaboration, Accountability, Respect, and Owner's Mindsetwe strive to make a lasting impact in our community.

As a District Manager, you'll lead and inspire teams across multiple retail locations, ensuring operational excellence and a consistent, mission-driven experience for both employees and customers. You'll champion our values, drive financial performance, and foster a culture of growth and inclusion.

• Provide hands-on leadership and operational oversight for assigned locations, ensuring all duties and directives are executed efficiently and consistently.
• Audit and optimize store operations, leveraging Lean Six Sigma principles to drive continuous improvement.
• Maintain a visible, supportive presence in storescoaching, setting clear goals, and addressing challenges promptly and fairly.
• Drive financial results by ensuring locations meet or exceed budget expectations and maintain financial health.
• Champion exceptional customer service and create memorable customer experiences.
• Role model and ensure that those responsible hire, train, and performance manage with a focus on providing opportunities to individuals reflecting the community's diversity, including people with disabilities.
• Maintain positive, team-oriented relationships and role model moving from conflict to collaboration with supervisors, subordinates, peers, and others.
• Build and nurture productive relationships within the community.
• Safeguard Goodwill assets by proactively preventing, reporting, and addressing potential losses.
• Partner with Marketing & Development to implement strategies that boost retail sales.

• Analyze reports and optimize store layouts to maximize sales.
• Ensure a safe, compliant environment in every location.
• Support the development of new retail sites alongside leadership.
• Take on additional related duties as needed.

An equivalent combination of education, training, and experience will be considered.

• Minimum five years of progressive retail experience, including multi-unit management (DGR environment preferred).
• Directly applicable education and certification(s) desirable.

Customer Focus: Observe the customer journey; identify service gaps; align staffing, training, and processes to deliver consistent, high quality experiences; measure satisfaction and act on feedback.

Decision Quality: Make timely, effective decisions that move the organization forward.

Directs Work: Drive priorities and quality standards; ensure clear deliverables; remove obstacles to timely execution; monitor outcomes and course corrects to hit targets.

Situational Adaptability: Adjust approach to meet changing demands.

Optimizes Work Processes: Use data and observation to spot process gaps. Act quickly to improve flow, quality and optimize sales.

Ensures Accountability: Translate financial targets into operational actions; track KPIs against plan; hold teams accountable for variances with constructive problem solving; reallocate resources to protect margins and cash flow.

Communicates Effectively: Communicate with the right person at the right time using the right method. Tailor communications to diverse audiences.

Develops Talent: Provide on the floor feedback tied to specific behaviors; co create goals and development plans; respond to issues with fairness and transparency; adapt coaching style to the person and context while maintaining trust.

Builds Effective Teams: Model inclusive hiring and coaching practices; ensure equitable and effective performance management; create conditions where each team member contributes and grows.

Instills Trust: Listen to understand interests; frame issues objectively; seek common ground and joint solutions; de escalate tensions and convert disagreements into cooperative action plans.

• Moderate noise levels; exposure to varying outdoor weather.
• Frequent standing, walking, bending, pushing, and reaching.
• Ability to lift and carry up to 30 pounds occasionally.
• Regular travel to and presence in locations throughout the Columbus metropolitan area.

• Join a mission-driven organization making a real difference in the community.
• Be part of a team that values integrity, respect, and excellence.
• Enjoy a culture focused on professional growth and development.
• Receive competitive compensation and comprehensive benefits.