Technical Support Specialist (R&D), Lab

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Make a difference as a

Technical Support Specialist (R&D), Lab

West Pharmaceutical Services, Inc. is a leading manufacturer of packaging components and delivery systems for injectable drugs and healthcare products. Working by the side of its customers from concept to patient, West creates products that promote the efficiency, reliability and safety of the world's pharmaceutical drug supply. West is headquartered in Exton, Pennsylvania, and supports its customers from locations in North and South America, Europe, Asia and Australia. West's 2020 sales of $2.14 billion reflect the daily use of approximately 112 million of its components and devices which are designed to improve the delivery of healthcare to patients around the world.

Location: Eschweiler, North Rhine-Westphalia, DE
Department: Research & Development
Job summary

• In this position, you will be handling routine activities as part of applicable project requirements in West.
• You will take part in test handling, including reviewing the obtained results, the establishment of a new testing procedure, defining testing protocols and generating reports / summaries.
• As part of this role you will be able to work with different testing equipment types, handling calibration requirements and working with consumables, drug products and other goods.

Make a difference as a Technical Support, R&D, Lab, DE (Fixed term contract -12 months)

• Technical support of functional, physical and chemical testing in the R&D lab and providingtechnical advice to the global customers of the lab; executing the test portfolio of the R&D lab: test method sustain / revision, execution, and documentation, for example:
• Functional / physical:
  • Functional product tests (e.g. syringes & vials, stickiness, tensile, etc.)
  • Functional material tests (rheology, compression set, hardness, etc)
  • CCI tests for elastomer, plastic and aluminum products
  • Others, as e.g. required in case of deputy
• Chemical:
  • Solvent handling & testing
  • Material tests with reducing substances
  • Coloration and visual / microscopic inspection (before / after treatment)
• Constantly contributing to the development of new and / or modified functional test methods including method description, test execution, qualification
• Responsible for the manufacturing / purchase of specialty equipment accessories (toolbox lab e.g. tensiometers, fixtures, 3D print, etc)
• Support for keeping the functional equipment maintained and calibrated including documentation and data review
• Direct communication with internal and external sources as required for the job

• Laboratory apprenticeship and / or technician degree or bachelor's degree
• Professional use of English and German language verbally and in writing
• Several years' relevant work experience
• cGMP experience and work experience in the area of medical devices
• IT affinity & experience in MS office
• Statistical and analysis experience preferred
• Ability of independent and teamwork with strong drive for results
• Statistical and analysis experience – advantageous
• Intellectual curiosity and desire to learn new things
• Service-oriented and good communication skills
• Problem-solving capabilities
• Able to be aware of all relevant standard operating procedures as per company policy as they are related to the position covered by this job description
• Able to comply with the company's safety and quality policies at all times
• Structured way of working

• Internationality – As an American company, we live a global cooperation within international structures
• Philanthropy – We value an appreciative and friendly work environment as well as flat hierarchies
• Market-appropriate remuneration – We offer an attractive, market-oriented remuneration, including company social benefits and purchasing benefits
• Social engagement – We support local aid organizations through various actions organized by our employees
• Diversity – We at West value the wide range of our employees who make up our company
• Safety – Occupational safety is our highest priority; we offer secure jobs in a sustainable industry
• Development opportunities – Our employees benefit from an extensive range of trainings as well as from a constant and targeted employee development
• Family-friendly culture – We attach great importance to reconciling private life and work; flexible working hours are definitely a matter for us