IT Support Engineer
PCN Computers Ltd
- Taunton, England, United Kingdom
- Taunton, England, United Kingdom
About
Office-Based | Full-Time
Salary
Competitive Salary + Career Development Opportunities
About Us
We are a growing Managed Service Provider (MSP) delivering IT support and cloud solutions to over 65 businesses across a variety of sectors. Our team prides itself on delivering exceptional customer service, proactive support, and modern technology solutions.
Due to continued growth, we are looking for an enthusiastic and customer-focused IT Support Technician to join our team. This is an excellent opportunity for someone looking to develop their technical skills, gain exposure to a wide range of technologies, and progress their career within a supportive and ambitious environment.
The Role
As part of our support team, you will provide 1st and 2nd line technical support to our client base, helping to resolve issues efficiently while delivering an outstanding customer experience.
You will work across a variety of Microsoft technologies, cloud platforms, and business systems, supporting organisations of different sizes and industries.
Key Responsibilities
* Provide 1st and 2nd line technical support via phone, email, remote access, and onsite visits
* Diagnose and resolve hardware, software, networking, and user-related issues
* Support Windows, macOS, and Windows Server environments
* Administer Microsoft 365 environments including Exchange Online, SharePoint, Teams, and user management
* Manage devices through Microsoft Intune, including enrolment, compliance policies, and endpoint configuration
* Maintain and support Microsoft Entra ID (Azure AD) users, groups, and access controls
* Log, prioritise, and manage incidents and service requests using our IT service management platform
* Assist with infrastructure upgrades, client onboarding, and project delivery
* Support onsite installations of IT equipment and business systems
* Contribute to continuous service improvement by identifying recurring issues and recommending solutions
* Provide guidance and training to end users on best practices and security awareness
Skills & ExperienceEssential
* Previous experience in an IT Support, Service Desk, or Helpdesk role
* Strong troubleshooting skills across Windows and Microsoft environments
* Experience administering Microsoft 365 services
* Familiarity with Microsoft Intune and endpoint management
* Knowledge of Microsoft Entra ID (Azure AD)
* Understanding of networking fundamentals including DNS, DHCP, TCP/IP, and VPN technologies
* Experience working with ticketing and ITSM systems
* Excellent communication and customer service skills
* Strong organisational and problem-solving abilities
Desirable
* Experience working within a Managed Service Provider (MSP)
* Knowledge of cybersecurity best practices including MFA, Conditional Access, and endpoint protection
* Experience with backup and disaster recovery solutions
* Microsoft, CompTIA, or equivalent certifications
* Exposure to Azure cloud services
What We Offer
* Structured career progression
* Exposure to a broad range of technologies and projects
* Ongoing training and certification support
* Supportive team environment
* Opportunities to develop cloud, infrastructure, and security skills
* Company pension scheme
* Holiday entitlement
* Regular performance and salary reviews
If you're passionate about technology, enjoy solving problems, and want to be part of a growing MSP where your development is genuinely supported, we'd love to hear from you.
Job Types: Full-time, Permanent
Pay: £28,000.00-£35,000.00 per year
Benefits:
* Company pension
* Free parking
Ability to commute/relocate:
* Taunton TA2 6BD: reliably commute or plan to relocate before starting work (required)
Education:
* GCSE or equivalent (preferred)
Experience:
* IT Technical support: 1 year (preferred)
Language:
* English (required)
Licence/Certification:
* Car Driving Licence (required)
Work Location: In person
Languages
- English
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