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About
PCI is seeking an experienced
Network Engineer
to join our Technical Operations team. This is a highly accountable, client-facing role responsible for designing, implementing, supporting, and continuously improving network environments across a multi-tenant managed services model.
We are looking for someone with a strong technical foundation, a builder mindset, and the ability to create scalable, repeatable solutions across diverse client environments. The ideal candidate is curious, proactive, and comfortable owning network outcomes from design through support and optimization.
About PCI
PCI is Western New York’s leading information technology service provider. For more than 40 years, we’ve focused on core client relationships, controlled growth, and IT infrastructure support services. Our clients leverage our IT and industry expertise across cloud computing, IT-as-a-Service, IT security, and service desk support. At PCI, our mission is to provide certainty in an uncertain world—enabling our employees and clients alike to sleep better at night.
What You’ll Do
As a Network Engineer, you will play a key role in delivering secure, reliable, and standardized network solutions for both internal and client environments. Responsibilities include:
Designing and implementing LAN, WAN, wireless, segmentation, and hybrid-cloud network solutions
Supporting and optimizing firewalls, switches, wireless platforms, VPNs, and secure remote access tools
Troubleshooting network performance issues including routing, DNS, latency, and packet loss
Managing escalated incidents and driving issues through resolution with clear communication and follow-through
Developing network standards, templates, runbooks, and documentation to improve consistency and scale
Supporting onboarding, infrastructure changes, upgrades, lifecycle planning, and long-term supportability
Partnering with internal teams and clients to align technical solutions with business needs
Identifying opportunities to improve existing environments and drive standardization where appropriate
Participating in a rotating after-hours support and maintenance schedule
Required Qualifications
Strong knowledge of TCP/IP, DNS, DHCP, VLANs, routing, switching, wireless, and firewall concepts
Experience with network security platforms and readiness to work within standard firewall technologies, such as Palo Alto and Sophos
Ability to work independently, make sound technical decisions, and own issues through completion
Strong troubleshooting, communication, and client-facing skills
Relevant certifications such as CCNA, CCNP, PCNSE, Azure Network Engineer Associate, or equivalent practical expertise
Preferred Qualifications
Experience designing, implementing, and supporting network solutions across multiple client environments, ideally in an MSP or fast-paced service model
Experience with Azure networking, VPN Gateway, and hybrid connectivity
Familiarity with monitoring and visibility tools such as Auvik
Exposure to Microsoft 365 and hybrid identity environments
Experience with scripting, automation, APIs, or templating to improve repeatability and scale
Bachelor’s degree in Computer Science, Information Technology, or a related field preferred; equivalent experience considered
What Sets You Apart
You take ownership and follow through
You think beyond one-off fixes and build for scale
You communicate proactively and professionally
You enjoy learning new technologies and applying them in practical ways
You balance standards with flexibility while keeping supportability and client outcomes in focus
Role Details
FLSA Category: Exempt, full-time
Supervisory Responsibilities: None
Location: Buffalo, NY (hybrid)
Work Environment: Professional office and IT environment, with occasional travel to client sites for on-site support and deployments
Other Expectations: Reliable high-speed internet and a smartphone are required for authentication and on-call support
Compensation Range: $85,000 - $110,000 annual salary
Languages
- English
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