Content Management System & Data EngineerHawaii Visitors & Convention Bureau • Honolulu, Hawaii, United States
Content Management System & Data Engineer
Hawaii Visitors & Convention Bureau
- Honolulu, Hawaii, United States
- Honolulu, Hawaii, United States
About
Role Description The CMS & Data Engineer serves as the technical lead responsible for translating HVCB’s organizational, communications, and data strategies into scalable CMS and data solutions. Reporting to the Managing Director, Integrated Communications, this role supports the design, administration, integration, and continuous improvement of the organization’s Content Management System (CMS) and broader data ecosystem to ensure platforms are efficient, accessible, and aligned with enterprise priorities.
The role ensures content workflows, integrations, and data systems are operationally effective, scalable, and positioned to support advanced analytics, AI initiatives, and enterprise-wide decision-making. Serving as a key technical partner to the Data Intelligence and Integrated Communications teams, the CMS & Data Solutions Engineer helps operationalize strategic priorities through integrated digital platforms, data workflows, and marketing technology solutions.
This role bridges marketing technology and data engineering, connecting content operations, business intelligence, and integrated communications to improve organizational agility, technical capability, and digital effectiveness across HVCB’s ecosystem.
Lead the administration and continuous improvement of the enterprise CMS platform, ensuring content ecosystem structures, taxonomy, and publishing standards effectively support marketing, digital, and operational teams
Partner with the Destination Education team to ensure accurate representation of Hawaiian culture and language across all CMS-managed properties, including proper application of diacritical marks (ʻokina and kahakō) in content templates, metadata, character encoding standards, and publishing workflows
Ensure CMS-managed web properties meet WCAG 2.1 AA accessibility standards and coordinate accessibility audits and remediation efforts with content and digital teams
Partner with content, creative, and digital teams to develop scalable page templates, content models, and publishing workflows
Support and maintain CMS integrations with connected platforms, including DAM, CRM, web analytics, and paid media tools
Manage CMS vendor relationships, licensing, system upgrades, and platform enhancement initiatives
Maintain content management standards, user permissions, and access controls that support operational consistency and platform integrity.
Data Ecosystem & System Integration
Maintain and optimize HVCB’s enterprise data infrastructure, including data pipelines, integrations, and storage environments
Translate data strategy direction from senior leadership into technical execution plans, system configurations, and workflow improvementsIntegrate data from visitor intelligence platforms, web/digital analytics, CRM, partner feeds, and third‑party tourism data sources into a unified ecosystem
Build and maintain data dictionaries, lineage documentation, and governance practices that support data integrity, consistency, and trust
Evaluate and recommend data tools, platforms, and vendors aligned with organizational analytics and AI readiness initiatives
Partner with the Data Intelligence team to ensure the data environment effectively supports enterprise KPI frameworks and executive reporting.
Serve as the technical bridge between marketing technology and data/analytics functions
Design and implement API‑based integrations across the MarTech and data stack, including CMS, CRM, CDP, analytics platforms, and BI tools
Lead data modeling efforts that support visitor segmentation, personalization, and campaign performance measurement
Ensure systems are structured to support AI/ML initiatives and advanced analytics use cases.
Platform Operations & Support
Oversee platform performance, uptime, and issue resolution across CMS and data systems
Develop and maintain technical documentation for managed systems, workflows, and integrations
Provide technical training and enablement support to internal teams utilizing CMS and data platforms
Lead QA, testing, and validation processes for platform updates, migrations, and new integrations.
Skills & Knowledge
Strong technical foundation in data infrastructure, system integration, and platform administration
Hands‑on experience with enterprise CMS platforms such as Contentful, Sitecore, Adobe Experience Manager, or WordPress VIP
Experience designing and managing data pipelines, data warehouses, or data lake environments
Knowledge of data governance best practices, including data quality, lineage, and access management
Strong cross‑functional collaboration skills with the ability to translate technical concepts for non‑technical stakeholders
Working knowledge of web accessibility standards (WCAG 2.1 AA) and ADA compliance requirements for digital properties.
Education Bachelor’s degree in computer science, information systems, data engineering, or a related field and/or equivalent experience.
Experience
6+ years of experience in solutions engineering, data engineering, or marketing technology roles
Demonstrated experience administering an enterprise CMS platform in a complex organizational environment
Proven ability to design and manage integrations across marketing and analytics technology stacks
Experience with data governance frameworks and documentation practices.
Desired Qualifications
Experience in tourism, hospitality, or membership‑based destination marketing organizations
Familiarity with tourism and visitor intelligence data sources such as STR, SMARI, or similar platforms
Experience with BI and visualization tools, including Tableau, Power BI, or Looker
Knowledge of Customer Data Platform (CDP) systems and marketing data activation use cases
Exposure to AI/ML tools or cloud data platforms such as Snowflake, BigQuery, AWS, or Azure
Experience supporting digital personalization or content targeting initiatives
Familiarity with the Hawaiian language, ʻokina and kahakō usage standards, and cultural content protocols in a digital publishing environment
Experience managing or remediating ADA/WCAG accessibility compliance on enterprise web platforms; relevant certifications such as CPACC
Sensitivity to cultural and linguistic content accuracy, including an understanding of or willingness to learn Hawaiian language diacritical standards (ʻokina and kahakō).
Professional office environment
Work Hours
Full‑time; exempt position. Regular and predictable attendance is an essential requirement of this role.
Work hours may extend beyond standard business hours, including evenings or weekends, based on events, meetings, or operational needs.
Physical Demands
Ability to sit, stand, and walk for extended periods
Ability to attend events and meetings that may require prolonged standing or movement
Ability to lift and carry materials weighing 15–25 pounds on an occasional basis.
Success In This Role Looks Like
CMS platform operating with clean governance, scalable platform design, and seamless cross‑team usability
Enterprise data ecosystem integrated, documented, and structured for advanced analytics and AI readiness
MarTech stack connected through reliable, well‑maintained API integrations
Data pipelines delivering consistent, trusted information to dashboards and reporting tools
Internal teams are enabled and trained to effectively utilize CMS and data systems.
Salary Range $95,000–$130,000 per year
Medical, Dental, and Vision Insurance
Employer‑Paid Life Insurance
Company - Contributed Long‑Term Care Coverage
Long‑Term Disability Coverage
401(k) Retirement Plan with Company Match and Safe Harbor Contribution
Equal Opportunity Employer Hawai‘i Visitors & Convention Bureau is an Equal Opportunity Employer. We are committed to creating a diverse, inclusive, and respectful workplace and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran status, or any other status protected by applicable federal, state, or local law.
Reasonable Accommodation (ADA) Hawai‘i Visitors & Convention Bureau is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state law. Applicants who require reasonable accommodation to participate in the application or interview process may contact Human Resources for assistance.
Job Description Disclaimer / Management Rights This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all the duties, responsibilities, or qualifications. Hawai‘i Visitors & Convention Bureau reserves the right to modify,
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Languages
- English
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