NOC Engineer - Dedicated (Austin, TX)Carousel Industries of North America Inc. • Austin, Texas, United States
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NOC Engineer - Dedicated (Austin, TX)
Carousel Industries of North America Inc.
- Austin, Texas, United States
- Austin, Texas, United States
About
Responsibilities The NOC Engineer will provides frontline operational support for client network and telecommunications services.
Responsibilities
Monitor environments using client approved tools
Acknowledge alerts and create ITSM tickets
Perform initial troubleshooting using SOPs
Escalate incidents as required
Maintain accurate ticket documentation
Support major incident communications
Contribute to reporting and knowledge updates
Qualifications
Associate’s degree (preferred), or minimum 4 years of experience in a technical role (preferred).
High School Diploma or equivalent required.
Experience in network and/or telecommunications operations
Familiarity with Cisco routing, switching, wireless, and collaboration platforms
Experience with monitoring tools such as Splunk or SolarWinds
Strong documentation and communication skills
Strong documentation and communication skills
At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!
All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.
NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.
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Languages
- English
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