Software Engineer (ATM Hardware & Software Tester)PNC Financial Services Group • Birmingham, Alabama, United States

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Software Engineer (ATM Hardware & Software Tester)

PNC Financial Services Group

Birmingham, Alabama, United States

Birmingham, Alabama, United States

About

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineer within PNC's Technology organization, you will be based in Birmingham, AL supporting one of PNC’s ATM labs onsite five days per week. We are seeking a detail-oriented and motivated ATM Hardware and Software Tester to support the validation, certification, and release of updates to PNC ATMs prior to deployment in the production environment. This role is responsible for identifying defects, assessing risks, and ensuring a high-quality customer experience across ATM hardware and software platforms. The ideal candidate will have foundational experience with PC hardware and networking, familiarity with SDLC and STLC processes (including defect lifecycle management), and hands‑on experience developing and executing test cases—preferably using Jira. Success in this role requires strong analytical thinking, attention to detail, technical aptitude, and a willingness to learn and work across multiple backend systems. Key Responsibilities Perform manual testing on physical ATMs, including customer transactions, hardware fault scenarios, alarms, ADA compliance, and fraud‑prevention controls. Execute virtual testing of customer transactions using ATM simulation software. Troubleshoot and remediate ATM hardware and networking issues. Conduct API testing using Postman to support daily test activities. Validate transactions and system events using backend applications. Use Jira daily to create, execute, and document assigned test cases. Identify, log, update, and track defects throughout the defect lifecycle using Jira. Evaluate transactional screen flows and provide constructive feedback to improve usability and customer experience. Assists in developing test strategies and producing test summary reports that adhere to PNC compliance standards. Provides Test Lead backup support and assumes Test Lead duties as needed to ensure timeline adherence. Preferred Skills & Experience Experience as an ATM tester with hands‑on expertise in test execution and defect management. Proven experience leading or supporting projects with accountability for developing test documentation. Hands‑on experience troubleshooting hardware and networking issues. Familiarity with JavaScript, Java, and Postman (preferred). Strong analytical, problem‑solving, and multitasking skills in a fast‑paced environment. Demonstrates ability to collaborate effectively with team members and cross‑functional partners, manage competing priorities, and deliver quality results across multiple initiatives. Tools & Technologies Postman Command Prompt Jira / Confluence Microsoft Word and Microsoft Excel (intermediate level) Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on eligibility, options for full‑time employees include medical/prescription drug coverage, dental and vision options, life insurance for employee and spouse/child, short‑ and long‑term disability protection, 401(k) with matching, pension and stock purchase plans, dependent care reimbursement, back‑up child/elder care, adoption, surrogacy, doula reimbursement, educational assistance, a robust wellness program, and paid time off that may include up to 11 holidays, paid vacation of 15–25 days, and up to 9 occasional absence days. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Upon request, PNC will provide accommodations to help applicants with a disability to perform essential job functions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
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Birmingham, Alabama, United States

Languages

English

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