Customer Support Engineer (Post-Sales)Graid Technology Inc. • Sunnyvale, California, United States
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Customer Support Engineer (Post-Sales)
Graid Technology Inc.
- Sunnyvale, California, United States
- Sunnyvale, California, United States
About
Customer Onboarding & Implementation Guide customers through installation, configuration, and integration of our GPU‑accelerated RAID solution into their Linux-based environments.
Troubleshoot & Reproduce Issues Build clean reproduction environments, isolate drivers/firmware variables, analyze logs and traces, and deliver clear findings with actionable resolutions.
Performance Optimization Investigate I/O behavior, latency, queue depth, and storage pipeline interactions; recommend tuning strategies for NVMe, GPU acceleration, PCIe, and OS subsystems.
Customer Advocacy Work closely with Engineering to communicate customer‑impacting issues, submit detailed bug reports, and influence product improvements.
Knowledge Development Create high‑quality runbooks, diagnostic scripts, and technical guides to strengthen both internal and customer‑facing knowledge bases.
Required Qualifications
Strong hands‑on Linux system administration experience (shell scripting, package management, kernel‑level tuning). Familiarity with Linux storage subsystems, including NVMe, RAID concepts, I/O schedulers, and performance monitoring tools. Ability to diagnose complex issues using logs, traces, performance metrics, and controlled reproduction setups. Experience with GPU hardware (e.g., NVIDIA) and understanding of how accelerators interact with storage I/O. Solid networking fundamentals (TCP/IP, DNS/DHCP), and familiarity with automation/scripting (Bash, Python, or similar). Excellent communication skills with the ability to create clear, precise technical documentation and guide customers through issue resolution.
Preferred Qualifications
PowerShell scripting for diagnostics and automation. Storage‑related tuning and debugging using PerfMon, WPA/ETW traces. Familiarity with Active Directory, Group Policy, and Windows networking implications for storage workloads.
Nice To Haves
Experience with storage drivers (Storport miniports, filter drivers) or NVMe firmware workflows. GPU compute/acceleration experience on Linux. Familiarity with virtualization (KVM/Proxmox/VMware) or containerization (Docker/Kubernetes). Prior experience in post‑sales engineering, customer success engineering, or technical field support.
Why Join Us
Work hands‑on with cutting‑edge GPU + NVMe storage acceleration technology. Influence customer success and product direction through deeply technical engagements. Grow your expertise in high‑performance storage, system tuning, and hardware‑accelerated I/O.
How To Apply Please include your resume along with a brief description of a technically challenging Linux issue you reproduced and resolved—including environment, debugging steps, tools used, and final resolution. Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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Languages
- English
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