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Solutions Architect - Amazon ConnectThe AES Group • Bellevue, Washington, United States
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Solutions Architect - Amazon Connect

The AES Group
  • US
    Bellevue, Washington, United States
  • US
    Bellevue, Washington, United States
Find similar jobs

About

Overview Job Title: Solutions Architect – Amazon Connect Focus: Cloud Contact Centers | Amazon Connect Implementations Location: Remote (US-based preferred) Employment Type: Full-time / Contract / Consulting (flexible) About The Role We are looking for an experienced Solutions Architect with hands-on expertise in Amazon Connect to design, implement, and scale cloud-native contact center solutions for innovative customers. This role is ideal for someone who has implemented Amazon Connect in real-world environments, enjoys working closely with business and technical stakeholders, and is comfortable delivering POCs, pilots, and production-ready solutions in fast-moving settings. About Us AES is a 22-year-old niche boutique consulting firm with a strong track record supporting large enterprise customers. Building on that foundation, AES has launched a dedicated innovation and startup-focused business unit delivering rapid solutions, POCs, and modern cloud architectures for high-growth organizations. This role offers the opportunity to work on modern customer experience platforms while leveraging the stability and credibility of an established consulting firm. Key Responsibilities
Architect and implement Amazon Connect–based contact center solutions Design and configure:
Contact flows (IVR, routing, self-service) Queues, routing profiles, and agent experiences
Deliver POCs, pilots, and full-scale deployments Integrate Amazon Connect with:
AWS services (Lambda, S3, DynamoDB, API Gateway) CRM platforms (Salesforce, Zendesk, ServiceNow, custom CRMs)
Enable omnichannel capabilities (voice, chat, tasks) Implement analytics and insights using Amazon Connect Contact Lens Advise customers on best practices, scalability, security, and cost optimization Collaborate with AWS partner teams, customers, and internal stakeholders
Required Qualifications
5+ years of experience in solutions architecture or contact center technologies Prior hands-on experience implementing Amazon Connect Strong understanding of contact center concepts (IVR, routing, call flows) Experience integrating cloud contact centers with backend systems Familiarity with AWS serverless services (Lambda, API Gateway) Excellent communication and stakeholder engagement skills AWS Certified Solutions Architect - Professional
Preferred / Nice-to-Have Skills
Experience with Amazon Connect Contact Lens Knowledge of workforce management (WFM) and quality management tools Exposure to AI-driven CX use cases (chatbots, sentiment analysis, automation) Experience working in consulting, startup, or innovation environments
Why Join Us
Work on modern, cloud-native contact center solutions High-impact, hands-on role with ownership Exposure to multiple clients and industries Opportunity to support AWS Partner and Solutions initiatives Backed by a firm with 22 years of delivery credibility
Who Should Apply This role is ideal for:
Amazon Connect architects and consultants Contact center professionals transitioning to cloud-native platforms Solutions architects who enjoy POCs, innovation, and fast execution Professionals looking for variety without startup risk
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  • Bellevue, Washington, United States

Languages

  • English
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