Field Applications Engineer
Support Revolution
- San Jose, Arizona, United States
- San Jose, Arizona, United States
About
Job Summary We are looking for a motivated Field Application Engineer (FAE) to join our team and support customer projects involving enterprise data center and solutions. In this role, you will work closely with sales, PM, HW / SW, solution architect, etc. to help plan, implement, and maintain customer projects. You’ll assist with both internal and external communications to ensure projects run smoothly and meet customer goals.
Essential Duties and Responsibilities
Support senior engineers and management in coordinating projects for large enterprise customers
Collaborate with internal teams (engineering, sales, and support) to deliver hardware and software solutions that meet customer requirements
Help manage customer communications and follow up on technical issues or project updates
Assist in deploying and maintaining data center and server solutions using x86 and ARM architectures
To troubleshoot issues related to compute, storage, and networking environments
Participate in testing, documentation, and reporting for ongoing and new projects
Contribute to technical documentation such as setup guides, product notes, and knowledge base articles
Support training and pre‑sales activities by preparing materials and learning product features
Work cross‑department to ensure customer satisfaction and timely resolution of issues
Ability to build and demonstrate proof‑of‑concept that meets or exceeds customer business needs
Ability to present the corporate brand, product messaging and solutions to customers
Visit on‑site facilities and operations to enable solution integration and issue resolution
Some travel required (up to 25%)
Qualifications
Bachelor’s degree in Computer Engineering, Electrical Engineering, or a related technical field
2+ years of experience in systems, hardware, or application engineering (internship or academic project experience plus)
Basic understanding of x86 and ARM architectures, CPU/GPU platforms, and storage solutions.
Solid HW system debug and diagnostics skills
Familiarity with Firmware, Linux, Windows and virtualization platforms is a plus
Familiar with server management tools (ipmitool and Redfish API)
Basic scripting (BASH or Python) is a plus.
Good communication skills and teamwork with a proactive attitude
Ability to manage multiple small tasks and projects in a fast‑paced environment
EEO Statement $85,000 - $120,000
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
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Languages
- English
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