NOC Engineer

Proofpoint

Draper, Utah, United States

Draper, Utah, United States

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About

The Role As an Operations Engineer, you will join an international team that monitors and maintains more than 14,000 servers and 250 network devices across more than 8 data centers worldwide. NOC Engineers troubleshoot and resolve routine and complex network, hardware, and OS issues in a timely and efficient manner while maintaining a 99.99% uptime rate for all systems. Work Schedule: 12:00PM – 11:00PM (Mountain Time), four‑day workweek. Responsibilities Monitor internal and production systems and escalated paging for level‑two engineers. Work trouble tickets effectively and efficiently, engaging Engineering, Support, QA, and other personnel per established processes. Document problem descriptions and provide detailed diagnosis with accuracy and in compliance with established practices. Review and update the status of problems in the trouble‑ticketing system. Assist in maintaining operations documentation, including support guides, knowledge‑base articles, and procedures. Participate in the transfer of information from one shift to the next. Qualifications Previous experience working within a Network Operations Center (NOC) or Operations environment. Knowledge of Linux (command line). Experience with bash and/or Python or other Linux scripting/programming languages. Experience with monitoring tools (Nagios preferred). Familiarity with trouble‑ticketing systems (Jira, Lighthouse, Bugzilla, etc.). Experience troubleshooting Linux systems. Exceptional interpersonal, communication, initiative, and leadership abilities. Effective analytical, planning, organizational, and documentation skills. Proven ability to multitask and prioritize while under pressure. Experience working with Fortune Global 500, highly integrated, multi‑vendor ecosystems with OC‑to‑OC communications. Linux and/or Microsoft certifications are an asset. US citizenship required. #LI-AN2 Equal Opportunity Employer Proofpoint is an equal opportunity employer. We hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status, or disability.
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Draper, Utah, United States

Languages

English

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