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Clinic/Practice Assistant LeadBrigham and Women's Hospital • Brookline, Massachusetts, United States
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Clinic/Practice Assistant Lead

Brigham and Women's Hospital
  • US
    Brookline, Massachusetts, United States
  • US
    Brookline, Massachusetts, United States
Apply Now

About

The ideal candidate is an organized, proactive professional with strong experience in call center operations and clinic administration. They excel at assisting support staff, managing daily workflows, and ensuring smooth clinic operations within a fastpaced, multidisciplinary environment. Working alongside internationally recognized clinicians and researchers at the Center for Pain Medicine, they support an interdisciplinary team dedicated to improving the lives of patients with acute and chronic pain. While not involved in direct patient care, they demonstrate professionalism, empathy, and a commitment to enhancing the patient experience as part of a worldclass program at Brigham and Women's Hospital. Summary Responsible for ensuring the smooth operation of clinical practice, providing leadership to the clinic team, and enhancing patient care delivery. This position requires a proactive individual with strong organizational and communication skills who can effectively manage administrative tasks while supervising support staff. Does this position require Patient Care? No Essential Functions -Supervise and mentor clinic support staff, including administrative and clinical assistants. -Oversee daily operations to ensure efficient workflow and high-quality patient care. -Collaborate with healthcare providers to coordinate patient appointments and manage patient flow. -Implement and maintain clinic policies and procedures to enhance operational efficiency. -Assist in training new staff and providing ongoing education for existing staff. -Manage patient inquiries, concerns, and feedback to ensure satisfaction and compliance with standards.
Education Associate's Degree Healthcare Administration required and Bachelor's Degree Healthcare Administration preferred Can this role accept experience in lieu of a degree? Yes Licenses and Credentials Experience Experience working in a healthcare setting 3-5 years required and Experience in a leadership or supervisory role 2-3 years required Knowledge, Skills and Abilities - Strong leadership and team management abilities. - Excellent communication and interpersonal skills. - Proficiency in electronic health record (EHR) systems and office software. - Knowledge of medical terminology, billing, and coding processes. - Ability to multitask and manage competing priorities in a fast-paced environment. Physical Requirements
Standing Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%)
The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
  • Brookline, Massachusetts, United States

Languages

  • English
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