Business Analyst
Metropolitan Water Reclamation District
- Chicago, Illinois, United States
- Chicago, Illinois, United States
About
Essential Job Functions
Serves as project team member in the analysis, development and delivery of information technology projects on an agency-wide basis. May serve as project lead for smaller projects.
Prepares project status reports by collecting, analyzing, and summarizing information.
Confers with clients regarding the nature of the information processing or computation needs a computer program is to address; gathers and organizes information on problems or procedures; analyzes data gathered and recommends solutions or alternative methods of proceeding.
Interviews personnel and conducts on-site observation to ascertain unit functions, work performed, and methods, equipment, and personnel used; documents findings of study and prepares recommendations for implementation of new systems, procedures, or organizational changes.
Confers with project personnel to identify and resolve problems.
Documents and revises system design procedures, test procedures, and quality standards.
Confers with team members and clients to ensure successful functioning of newly implemented systems or procedures.
Prepares manuals and trains workers in use of new forms, reports, procedures or equipment.
Other Job Functions
Performs other duties as assigned.
Environmental Conditions Work is performed in a typical office environment and requires the use of standard office equipment including computers.
Desirable Knowledge, Skills and Abilities
Knowledge of business and management principles involved in resource allocation, production methods, and coordination of people and resources.
Knowledge of principles and processes for providing customer services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Skill in determining how a system should work and how changes in conditions, operations and the environment will affect outcomes.
Skill in encouraging and building mutual trust, respect, and cooperation among team members.
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Ability to listen actively, providing full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Ability to communicate effectively, orally and in writing.
Minimum Qualification Requirements Graduation with an associate's degree from an accredited college or university majoring in information technology, business or public administration or closely related fields and two years of professional level experience in project management.
Substitution Graduate study in the designated fields may be substituted for experience on a year-for-year basis.
Promotional Requirement
One year of service with the District as an IT Support Analyst II; or possession of an associate's degree in information technology, business or public administration or a closely related field and one year of service with the District as an IT Support Analyst I, Administrative Assistant, Administrative Specialist, Secretary or Senior Administrative Specialist.
Civil service status in one of the foregoing classifications.
#J-18808-Ljbffr
Languages
- English
Notice for Users
This job comes from a TieTalent partner platform. Click "Apply Now" to submit your application directly on their site.