Systems AdministratorGeneral Dynamics Information Technology • Key West, Florida, United States

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Systems Administrator

General Dynamics Information Technology

Key West, Florida, United States

Key West, Florida, United States

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About

Job Overview Transform technology into opportunity as a Systems Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you will be at the forefront of innovation and play a meaningful part in improving how agencies operate. This role supports our intelligence customer in Key West, FL. Key Responsibilities Maintains an organization's computer systems' workflows and is responsible for the upkeep, configuration and reliable operation of computer systems. Works closely with on‑site and remote users to coordinate site visits and upgrades, provides on‑site and remote resolution support for trouble calls, and delivers Tier1/2/3 support of Windows workstations and Windows/Linux servers, including web servers, network‑attached storage devices, and stored data in support of business processing requirements. Job Duties Systems administration of desktop and server systems connected to local and wide area networks. Desktop system management responsibilities involving account monitoring, security, Operating System installation, and other local area system administration related functions. Provide support for implementation, troubleshooting and maintenance of IT systems and management of system infrastructure and any processes related to these systems. Provide support to IT systems including day‑to‑day operations, monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc. Provide Tier1, Tier2 and Tier3 problem identification, diagnosis and resolution. Provide support for the escalation and communication of status to agency management and internal customers. Install PC hardware, server hardware, and network connections. Install/load operating system and application software using PowerShell, PDQ, or MECM (SCCM) software deployment tools. Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof. Troubleshoot, maintain integrity and configure network components while implementing operating system enhancements to improve reliability and performance. Perform software installations and upgrades to Windows operating systems and layered software packages and maintain them in accordance with established policies, procedures, licensing, and service level agreements; evaluate and install software/hardware patches and resolve software related problems associated with COTS/GOTS products. Create and follow procedures to maintain and manage multiple linked databases including security, data safety and integrity, disaster recovery, and bulk data import/exports. Conduct routine and emergency maintenance of assigned data center or end‑user equipment. Communicate/coordinate scheduled preventive maintenance windows with potentially impacted customers. Collaborate and contribute to the development, administration, and testing of backup and recovery plans. Ensure systems are secure to STIG guidelines and security patches by reviewing ACAS scans and working with ISSO's to mitigate findings. Maintain operational, configuration, and other standard operating procedures (SOPs). Document providing clear working and resolution notes to all tickets and issues worked in a support ticket. Verify system availability with existing Enterprise tools. Requirements Bachelor's Degree and 5+ years of relevant experience or an equivalent combination of education and years of experience. Must have Security+ certification or DoD 8570 LevelII equivalent within 90 days of hire. TS/SCI Clearance required and eligibility to obtain CI Poly. Must be able to obtain System Administrator Accounts and access as required by customer within 90 days of hire. RHEL, Windows, and/or Storage administration experience. Experience working with trouble ticket reporting and tracking systems such as Service+. Ability to respond to after‑hour calls and provide on‑call support. Strong documentation skills, experience working with MS Office products especially Excel, Outlook, and Word. Strong customer support and communication skills providing support to end users. Ability to prioritize and execute tasks in a high‑pressure environment. Physical Requirements The employee will need to be able to lift/move/carry equipment as necessary (max 65 pounds). Desired Skills Experience in the imagery intelligence domain. Ability to create and modify scripts in multiple disciplines on Windows and Linux. Knowledge of the Customer's processes and procedures and of the Customer's production systems. Ability to prioritize and execute tasks in a high‑pressure environment. Ability to function as a team member and independently. Prefer skills in one or more of the following: Window desktop OS, Windows Server, PowerShell, RedHat, SQL, and Imagery Production Chain. General knowledge of database administration, network administration, and network configuration management skills. Must maintain a valid US passport. Travel and Location Travel required: 10‑25%. Location: On Customer Site in USA, FL Key West. Must be able to travel 0‑20% to local area sites as well as other locations with similar architecture/footprint. Work Hours Scheduled weekly hours: 40. EEO Statement Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans.
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Key West, Florida, United States

Languages

English

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