Advanced Medical Support AssistantUS Department of Veterans Affairs • Omaha, Nebraska, United States
Advanced Medical Support Assistant
US Department of Veterans Affairs
- Omaha, Nebraska, United States
- Omaha, Nebraska, United States
About
Coordinates and maintains overall flow of surgery department patients and visitors in-person or telephonically. Records and relays messages and/or redirect calls as necessary. Refers to urgent messages and patient information for immediate action. Obtains identifying information and determines the nature of the visit/call. Maintains and monitors patient appointment schedules for the clinic, and communicates delays in scheduled appointments to the appropriate staff and patients. Resolves complaints of a local administrative nature and refers other complaints to appropriate authorities. Coordinates and schedules patient appointments with other clinics, specialties and inter-facilities. Receives and handles concerns ensuring that quality service is rendered in a timely, competent and caring manner. Serves as a central point of contact for all members of the surgery and anesthesia departments. Responds to complex questions and provides advice regarding regulations involving a range of issues. Researches problems and/or reviews issues and requests related to information to address those problems/issues. Identifies and recommends ways of eliminating, combining, simplifying or improving procedures and processes. Assists with special projects and prepares special and recurring reports as directed. Provides administrative support for the Surgery Service in handling written correspondence, telephone inquiries, training and contacting various ancillary services. Organizes and maintains patient's confidential records, copies and files documentation, scanning and entering information into specified program systems as appropriate. Keeps staff informed of the status of their education requirements and requests. Provides assistance for signing into the vendor tracking system per policy. Maintains medical charts and reports. Generates reports and monitors activity as requested by the nurse managers and distributes to appropriate individuals. Coordinates with back-up timekeepers for coverage during times of leave. Orders office supplies as needed or requested. Conducts special audits, studies, or surveys as requested or needed. Special duties as assigned
Work Schedule: 40 hours per week, Monday-Friday. 7:00 am to 3:30 pm. Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66 Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA. Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement). Telework: Not available Virtual: This is not a virtual position. Functional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized
Languages
- English
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