About
Location: Ashburn, VA Your role This is a high-impact, customer-facing technical leadership role supporting Digital Realty's largest and most strategic customers. You will own the technical relationship across the full lifecycle of an opportunity
from discovery and solution design through contracting and deployment
acting as the primary liaison between customers and internal teams. You'll play a critical role in driving customer success by translating business and technical requirements into engineered solutions, ensuring opportunities progress smoothly while delivering a best-in-class customer experience. What you'll do Lead technical engagement with customers, including site tours, sales calls, solution design, pricing support, and contract negotiations Act as the central hub for technical and engineering communications across internal and external stakeholders Discover and evaluate customer requirements, designing fit-for-purpose data center solutions Engineer and cost solutions for large, complex customer opportunities Own and complete technical responses for RFIs, RFPs, and RFQs Serve as a subject matter expert on data center infrastructure, building systems, and white-space fit-outs Partner with Design & Construction, Operations, Implementation, and Portfolio teams to support project delivery Support technical account planning, pipeline reviews, and sales forecasting Represent Digital Realty at industry events and technical forums Monitor industry trends and provide insights to support strategic customer accounts What you'll need 5+ years' experience with a data center or colocation provider, or 8+ years in a related field such as telecommunications, networking, engineering consulting, or mission-critical facilities Proven ability to work directly with customers to understand requirements and translate them into technical solutions Strong cross-functional collaboration skills across engineering, construction, operations, and commercial teams Solid technical knowledge in at least one of the following: networking, electrical power systems, cooling systems, monitoring & controls, or mission-critical infrastructure design Experience supporting technical sales engagements and managing customer opportunities Strong presentation and communication skills with the ability to engage senior stakeholders and technical audiences Ability to manage multiple priorities and work effectively under pressure Strong organizational skills with high attention to detail Proficiency with MS Office tools, AutoCAD, and Adobe Acrobat Bachelor's degree in Mechanical, Electrical, Computer Engineering, or equivalent experience
Languages
- English
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