Desktop Support Engineer III (On-Site)Neumo Holdings LLC • Fairfield, California, United States
This job offer is no longer available
Desktop Support Engineer III (On-Site)
Neumo Holdings LLC
- Fairfield, California, United States
- Fairfield, California, United States
About
Full Time Professional Fairfield, CA, US
Requisition ID: 2507
Posted 4 days ago
Salary Range: $50.48 - $52.88 hourly
Job Summary IT User Services Support: Provide end user computing support for all personal computer needs including but not limited to: Service Desk phone support, L3 Desktop support/hardware-software, hardware deployment, Mobility and A/V support.
Please note that this position requires passing a California Law Enforcement Telecommunications (CLETS) background check, and authorization to work in the United States.
Responsibilities
Provide desktop/laptop/printer and peripheral support to end users, troubleshooting, diagnosing and resolving hardware, OS and application issues.
Provide 1st level phone support via Call Center ACD to triage, resolve and fulfill needs providing first call resolution to internal customers.
Primary support provider for Sr. Mgmt., elected officials and VIP staff – very strong customer service skills and tact; must maintain trust with customers and confidential information.
Utilize ServiceNow problem management tool to monitor, track and update service needs.
Inventory and image Windows-based computers following scripts and process guides; strong understanding of Windows 10/11 OS/troubleshooting and repair, security protocols and basic networking knowledge.
Install and configure applications following instruction set as well as create documentation and knowledge articles to streamline support.
Coordinate with end user customer; scheduling deployment and support time and any special needs; high attention to customer service and detail.
Maintain workload within required SLAs and timelines.
Complete all required documentation; ensure customer expectations are met.
Education and Experience
3+ years experience working with Windows 10/11 computers/laptops troubleshooting and resolving hardware and software issues and deploying computers in a business environment.
Experience supporting executive, VIP staff in a business environment.
Knowledge, Skills and Abilities
Extensive level knowledge of Windows 10/11 OS; Microsoft 365 application suite, Windows/Dell computer hardware (both desktop and laptop).
Certifications in Windows 10/11/O365 support, troubleshooting and repair; A+ desired.
Office setting with a moderate noise level.
The employee will work at an individual workstation, using a telephone and computer.
Physical Demands
Must be able to remain seated for extended periods.
Regular use of computer and other office machinery, such as printers and copy machines.
Occasional movement around the office.
Frequent communication via telephone.
Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.
#J-18808-Ljbffr
Languages
- English
Notice for Users
This job was posted by one of our partners. You can view the original job source here.