Dispatch Account Executive - Inbound
Infinity
- Marion, Iowa, United States
- Marion, Iowa, United States
About
Why you’ll Love working here!
Competitive pay
Career growth & internal promotions – we love to promote from within
Fun and energetic team culture with supportive leadership
Beautiful facilities & modern break areas
Full benefits package (medical, dental, vision, and more) offered for full-time employees
Paid Training & continuous coaching to set you up for success
What You’ll Do
Be a compassionate communicator – listen actively, show empathy, and guide customers through emergencies.
Coordinate roadside help – dispatch service providers quickly and accurately.
Problem-solve under pressure – think fast, remain calm, and deliver effective solutions in real time.
Provide exceptional service – resolve issues, answer inquiries, and ensure every customer feels supported.
Stay detail-focused – document interactions accurately and communicate clearly with customers, providers, and clients.
Adapt with ease – handle diverse call types, shifting priorities, and multiple technology platforms.
What We’re Looking for
Type 25+ WPM with accuracy.
Strong verbal and written communication, with the ability to show empathy and stay composed.
Service-oriented mindset with a genuine passion for helping people in urgent situations.
Experience working in fast-paced, high-volume environments (call centers, dispatch, hospitality, or similar).
Comfort using CRM, mapping tools (Google Maps), and dispatch software.
Ability to provide real-time updates to customers, providers, and clients throughout the dispatch process.
Education and Experience
High School Diploma or equivalent preferred.
6+ months of customer service experience
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Ability to lift up to 10 pounds, if necessary.
If you’re looking for a career where every call matters, every customer counts, and you can be the difference in someone’s toughest moment—join Infinity’s award-winning team today.
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Languages
- English
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