Customer Care Associate
SafeSplash
- Tulsa, Oklahoma, United States
- Tulsa, Oklahoma, United States
About
Benefits
Paid TrainingDaily Pay availableSafeSplash® Brands Curriculum CertificationFlexible HoursFree Swim Lessons for immediate family of employeesCareer GrowthHealth Benefits (30+ hours per week)Paid time off (30+ hours per week)Wealth Benefits (30+ hours per week)
Responsibilities:
Operations
Perform administrative duties including Terms & Conditions processing, aged accounts follow-up, and attendance tracking (via iClassPro or equivalent system).Answer all incoming phone calls within three rings and return messages in a timely manner.Maintain accurate and timely student attendance records, ensuring smooth class operations.Assist with facility cleanliness: lobby, observation area, restrooms, and front desk.Support daily opening and closing procedures to ensure readiness for customers.
Sales
Support lead conversion efforts through tours, trial lessons, and enrollment follow-ups.Execute retention activities including re-enrollment calls, check-ins with dropped students, and parent outreach.Manage in-school customer requests, including schedule changes, account updates, and billing questions.
Customer
Provide a warm and professional welcome to all customers, greeting them by name with high energy.Handle greetings and goodbyes to ensure every family feels appreciated.Conduct school tours, explaining programs and emphasizing the value of lessons.Respond to customer inquiries (in person, by phone, and email) with accuracy, enthusiasm, and empathy.Address and de-escalate customer issues promptly, finding solutions that strengthen relationships.Proactively engage with parents about their child's progress and upcoming opportunities.
Employee
Collaborate with instructors and managers to ensure smooth operations.Support a safety-focused culture by adhering to all brand and facility standards.Participate in staff meetings and training sessions to continually improve service.
Job Type
Weekdays, Weeknights and Weekends required10+ hours a week (seasonality can impact this)Work Location: On-siteReports to School Leadership
Requirements
High school diploma or equivalent preferredStrong written and verbal communication skillsAbility to multi-task in a fast-paced environment while being agile and taking initiativeComfortable working in and around water, with children and parents.Must be able to lift 30 lbs. and be on your feet for long periodsCPR, First Aid, and AED certifications are required within 30 days of hire (training available)Lifeguard certification is preferredPrior swim experience is preferred
Languages
- English
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