Veterinary Receptionist
Ethos Veterinary Health
- West Springfield, Virginia, United States
- West Springfield, Virginia, United States
About
$20-$25/hour based on experience and skills
Shift Differential: +$2/hour for shifts worked between 4:00pm-12:00am
Schedule Four 9-hour shifts per week
2nd shift Benefits Full-Time Benefits Include: CSR Certificate Program! Relocation Assistance for the right candidate! CVT license application + renewal reimbursement
CE Allowance + Access to VetBloom for RACE-approved courses
Paid Shoe Stipend & Scrubs provided (free to you!)
RECOVER Training
16-Week VTNE Study Group Program + One-time VTNE Reimbursement
PTO + Sick Time
Employee & Immediate Family Pet Discount
401(k) with employer match
Medical/Dental/Vision + HSA/FSA options
Short & Long-Term Disability Insurance
Life Insurance
Veterinary Technology Education Scholarships
Responsibilities As a Veterinary Receptionist, you'll help guide clients through every step of their visit while supporting communication between medical teams and hospital operations. Key responsibilities include: Welcome clients and pets with warmth, professionalism, and confidence
Serve as the first point of contact for incoming calls, walk-ins, and hospital inquiries
Gather accurate client and patient information during intake
Support the client journey from check-in through invoicing and discharge communication
Help clients understand estimates, charges, and next steps in their pet's care
Coordinate triage for walk-in patients by communicating with nursing staff for evaluations
Relay information between clients, doctors, technicians, and hospital leadership
Manage RDVM calls, faxes, and referral communication
Support front desk operations including financial transactions and medical record management
Maintain a calm, organized reception environment while prioritizing an exceptional client experience
Qualifications We're looking for someone who brings strong customer service skills, excellent communication, and genuine compassion to every interaction. Qualifications: Previous receptionist, customer service, or client-facing experience required
Veterinary, emergency hospital, or medical office experience strongly preferred
Strong communication skills with the ability to explain information clearly and compassionately
Ability to remain calm and confident in a fast-paced or emotionally charged environment
Exceptional organizational skills and attention to detail
Comfortable multitasking and prioritizing responsibilities throughout a busy shift
Strong relationship-building skills with clients, teammates, and referring veterinary partners
Fluent English speaking and reading skills required About Veterinary Emergency & Specialty Hospital (VESH) We are a 24-hour, VECCS Level 2 Certified, state-of-the-art Emergency + Specialty veterinary hospital. Like human medical specialists, VESH supports primary care veterinarians with the evaluation and treatment of pets affected by trauma, chronic issues, serious illness, or unusual disorders requiring advanced training, while also providing critical and emergency veterinary care. We offer a variety of specialty services including Advanced Imaging (CT), Internal Medicine, Surgery, Medical Oncology, and Emergency and Critical Care. At VESH, you'll join a collaborative team committed to exceptional medicine, compassionate care, and continued learning. Every role in our hospital contributes to improving the lives of pets and the families who love them. Serving West Springfield and Surrounding Communities Our hospital is located in West Springfield, MA, and draws talented veterinary professionals from throughout the region, including: Springfield, MA
Chicopee, MA
Holyoke, MA
Longmeadow, MA
Agawam, MA
Northampton, MA
Amherst, MA
Enfield, CT
Suffield, CT
Hartford, CT
This location offers access to a broad veterinary talent market across Western Massachusetts and Northern Connecticut. Considering Relocation? If you're relocating for the right opportunity, VESH offers the chance to join a collaborative specialty hospital where you can build your career alongside experienced specialists and technicians while making a meaningful impact in the lives of patients and their families. West Springfield offers easy access to both city amenities and outdoor recreation, with close proximity to the Berkshires, Boston, and Northern Connecticut. Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com. Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
Languages
- English
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