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Desktop Support Engineer
AceStack
- Houston, Texas, United States
- Houston, Texas, United States
About
Location: Houston, TX (Onsite)
Contract
Job Description
We are seeking an experienced Desktop Support Engineer to provide technical support for end-users, troubleshoot hardware/software issues, and ensure smooth IT operations within the organization.
Key Responsibilities
Provide Level 1 / Level 2 desktop support to end users for hardware, software, and network issues. Install, configure, and maintain Windows 10/11 desktops, laptops, and peripherals. Troubleshoot issues related to Microsoft Office 365, Outlook, Teams, and other enterprise applications. Manage user accounts, permissions, and access in Active Directory. Support printers, scanners, mobile devices, and conferencing systems. Handle ticketing systems (ServiceNow, Remedy, or similar) for incident and request management. Perform system imaging, device deployment, and asset management. Assist with network connectivity issues (LAN/Wi-Fi/VPN). Maintain documentation for troubleshooting procedures and solutions.
Languages
- English
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