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Senior Program Manager
VDart
- Atlanta, Georgia, United States
- Atlanta, Georgia, United States
About
Location: Atlanta, GA(Onsite)
Contract
Role Summary
We are seeking a Senior Program / Project Manager to lead enterprise scale observability/APM tool migration programs-e.g., migrating from legacy monitoring/APM platforms to Dynatrace (or similar), including agent rollout, dashboard standardization, alert rationalization, synthetic monitoring, RUM, log/trace onboarding, and ITSM / event management integrations.
Key Responsibilities
Program & Delivery Leadership
• Own end to end program delivery: scope, plan, milestones, budget, RAID, governance, status reporting, and executive stakeholder management.
• Drive cross functional execution across application teams, infrastructure/platform teams, SRE/NOC, security/compliance, and vendors.
• Build and manage integrated cutover plans, dependencies, and hyper care model; ensure controlled transition and operational readiness.
Observability Migration / Transformation Scope
• Lead migration from existing monitoring/APM tooling to target platform (Dynatrace or similar), including migration from "classic" synthetic capabilities to modern synthetic monitoring where applicable.
• Define onboarding approach and prioritization using an APM onboarding methodology based on application criticality/priority and technology compatibility.
• Drive delivery of observability capabilities:
o Dashboards and reporting for onboarded applications and services.
o Alerting/anomaly detection implementation and tuning (reduce noise, improve signal).
o Synthetic monitoring rollout (core + remote components, multi location tests, SLA/SLO aligned monitoring).
o Enable required integrations (e.g., virtualization/cloud/event management platforms such as VMware, MoogSoft, Azure integrations where required).
Stakeholder, Vendor & Change Management
• Act as primary interface for business and technology stakeholders; align migration outcomes to reliability and service objectives.
• Manage vendor engagement and support models (licensing coordination, rollout schedule, technical blockers, escalation paths).
• Ensure operational enablement: training, runbooks, support handover, and adoption metrics.
Quality, Risk, Compliance
• Establish program controls: change governance, security approvals, documentation standards, audit readiness.
• Own risk management and mitigation plans; ensure minimal downtime/impact during rollout and cutovers.
Must Have Experience / Skills
• 10+ years in Program/Project Management delivering infrastructure, platform, or tooling transformation/migration programs.
• Proven experience leading monitoring/observability/APM tool migration projects (Dynatrace preferred; AppDynamics/New Relic/Datadog/Splunk Observability acceptable).
• Strong understanding of observability domains: APM, metrics, logs, traces, synthetics, RUM, alerting and dashboarding.
• Experience managing complex, multi team deliveries with structured governance (SteerCo updates, weekly RAID reviews, dependency management).
• Excellent stakeholder management and communication-able to influence engineering teams and present crisply to leadership.
Good to Have (Preferred)
• Hands on familiarity with Dynatrace capabilities such as:
o Synthetic monitoring patterns (multi location, click paths), and enterprise onboarding approach.
o Experience delivering dashboards/SLAs, and scaling onboarding across many applications.
• ITIL / Service Management understanding and experience integrating monitoring with ITSM/event management.
• Cloud migration/ops exposure (Azure/AWS/GCP) and hybrid infrastructure environments.
Languages
- English
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