Member Services Coordinator

White Birch Armory

Dover, Delaware, United States

Dover, Delaware, United States

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About

Make your mark as a full-time Member Services Coordinator with White Birch Armory in Dover, NH! Job Snapshot: Pay: $18.00 per hour Schedule: Preferred hours are 10:00 am - 7:00 pm, Tuesday - Sunday, with some flexibility Benefits: Bonus structure, 100% employer-paid health and dental insurance, vision, PTO, professional development opportunities, flexible scheduling, growth opportunities, a mentor/apprentice program, a 401(k) with company match, a generous employee discount, free classes, company parties, employee use of company recreational items, and a membership bonus You can participate in company-wide sales bonus opportunities, enjoy ongoing, hands-on training, and build confidence in a supportive, energetic environment. Sounds pretty good, right? Keep reading to learn the ins and outs of becoming our Member Services Coordinator! What We're Looking For:
High school degree or equivalent Ability to balance service, sales, and operational responsibilities Professional and polished communication and rapport-building skills Strong attention to detail and organizational skills Comfort using technology and CRM (customer relationship management) systems Heart for hospitality and customer service Proactive, reliable, and solution-oriented mentality Preferred - Hospitality, customer service, or client-facing experience
The Work You'll Do As Our Member Services Coordinator:
Deliver exceptional support to new and current members and elevate the membership experience to encourage long-term retention Treat every member respectfully and professionally Walk members through membership options, upgrades, and new services while answering any questions Onboard new members and ensure positive experiences from the very first interaction Proactively engage with members and find ways to increase participation and engagement Quickly and professionally address any problems or concerns Expertly manage corporate memberships and relationships Assist in other areas as needed
The Bigger Picture: At White Birch Armory, a Service-Disabled Veteran-Owned Small Business (SDVOSB) based in Dover, New Hampshire, we are committed to delivering a high standard of safety, education, and customer experience in the firearms industry. Our team supports a range of services, including firearms training, retail sales, and range operations. This role offers the opportunity to build practical skills, contribute to a professional team environment, and work in a setting that values accountability, knowledge, and consistent execution. If you are looking for a structured, hands-on role with clear expectations and growth potential, White Birch Armory offers a strong foundation to develop your career. Let's Get Started: You're minutes away from applying to the future that you deserve! Just fill out our initial application to become our Member Services Coordinator.Must have the ability to pass a background check.

Dover, Delaware, United States

Languages

English

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