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Inbound Sales Agent
Patriot Mobile
- Grapevine, Texas, United States
- Grapevine, Texas, United States
About
The inbound sales agent will answer inbound calls from prospective/current members interested in supporting Conservative causes by buying new lines of service. Ideal candidates are highly motivated, well-spoken, and want to join a growing service-centric team. They will enthusiastically communicate the four pillars of PM's mission statement and set expectations regarding the activation process. A primary function will also be the collection of key information required for the smooth transition and activation of the prospective member's mobile carrier service. Essential Functions and Responsibilities:
· Contribute to and help the MS team achieve Service Levels by being available to take inbound queue calls, when needed. · Achieve monthly sales and performance goals as outlined by management. · Provide exceptional quality and service with every interaction. · Present information to prospects/members in a clear, concise, and professional manner. · Value every call and lead; treat members with empathy and care. · Field inbound calls, outbound follow-up, while providing potential members with the information needed to close the sale. · Use a consultative sales approach to build rapport and determine the device/plan that best meets members' needs. · Utilize CRM tools to enter member account information, leads, orders, and upgrades. · Stay current with Conservative causes and industry information, news, technology, and events. · Perform other duties as assigned by management.
Required Knowledge/Skills/Abilities:
· Excellent verbal and written communication skills.
Understand business-to-consumer selling process and phone sales techniques. Strong desire to succeed through self-motivation, customer service, and a great work ethic. Highly proficient computer skills with multiple programs open, including Microsoft Office. Dependable, including excellent attendance. Flexible schedule with a willingness to work evenings and/or Saturdays. Ability to quickly learn, analyze situations, and make decisions which support the mission of Patriot Mobile. Education and Experience:
Minimum 2 years of inside sales experience, wireless/cell phone preferred. Associates Degree from a regionally accredited college or equivalent combination of work and education experience required. Bachelor's degree from a regionally accredited college preferred. Physical Requirements:
· Must be able to sit or stand for long periods of time. · Must be able to work in a variety of spaces to include cubicle, counter, and or desk areas. · Must be able to lift and move items up to 25 pounds. Patriot Mobile is an equal opportunity at-will employer and does not discriminate against any employee or applicant for employment based on age, race, religion, color, disability, sex, or national origin. Please note that a background check and drug screen will be required before the first day of employment.
Languages
- English
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