Critical Part Coordinator I

Provides direct support to internal Field Service Customers in all things related to Service Parts. Focus is to quickly react and resolve all expedites, escalated or otherwise, through open and direct communication with other departments, teams, suppliers, vendors to ensure on time delivery of products regardless of the time of day. This includes reviewing requests, determining availability, talking to vendors, and availability of items or services, and reviewing alternatives to requests to fulfill objectives. The work is to be performed independently under general supervision, with an emphasis on always providing outstanding customer service.

- Maintains a good level of customer satisfaction when supporting Field Service, other departments, vendors, suppliers, and end customers using all system platforms available.
-Researches and locates critical parts for customers in a critical downtime situation that cannot be located through the normal ordering process.
- Provides rapid response order expediting, at a 24x7 level, with finding the best alternate sourcing option considering all expediting cost, customer down time penalties and balanced needs.
- Performs a variety of coordinating, routing, and material handling duties for critical parts that cannot be located through normal channels to meet production schedules during customer critical downtime situations.
- Follows up on orders to ensure delivery is occurring according to schedule, updating Field Service at each step of the delivery. For delays, updates system to document new ETA. Escalates to Product Support as needed.
- Monitors, reviews and responds to emails, and emails in the group mailbox, from Field Service, Vendors, Suppliers, and other departments as quickly as possible.
- Performs additional auxiliary tasks such as