Customer Service RepresentativeHigh 5 Plumbing Heating Cooling and Electric • Golden, Colorado, United States
Customer Service Representative
High 5 Plumbing Heating Cooling and Electric
- Golden, Colorado, United States
- Golden, Colorado, United States
About
High 5 Plumbing, Heating, Cooling & Electric is seeking a Customer Service Representative (CSR) to join our growing team. In this role, you will be the first point of contact for our customers, providing exceptional service, scheduling appointments, and supporting our technicians in the field. We provide the training, support, and tools you need to succeed while building a career with a company that values teamwork, growth, and outstanding customer care.
At High 5, our mission is simple but powerful: To come together as more than individuals to create a positive impact on our team, our clients, and our community, one High Five at a time. If you're looking to make a meaningful difference both in your own career and in the lives of others, this is the place for you.
Why Join Us?
Competitive Compensation : $23.00-$26.00/hour + bonus opportunities Weekly Pay : Get paid every Monday! Benefits : Medical, dental, vision, and life insurance coverage for you and your family. Company-Matched 401(k ): Invest in your future with employer contributions. Paid Holidays + PTO: Enjoy paid company holidays in addition to accrued Paid Time Off Career Growth & Training : Career growth and advancement opportunities at a growing company.
Key Responsibilities:
Answer incoming customer calls promptly and professionallySchedule service appointments accurately and efficientlyAssist customers with questions regarding services, pricing, and availabilityProvide exceptional customer service and ensure a positive customer experiencePromote and sell company memberships and additional servicesConfirm appointments and follow up with customers as neededMaintain accurate customer records in the scheduling systemCoordinate with dispatch and field technicians to ensure smooth schedulingResolve customer concerns with professionalism and empathyMeet individual and team performance goals, including membership sales and booking metrics
Requirements
Previous customer service, call center, or scheduling experience preferredStrong communication and phone skillsComfortable discussing and selling memberships and servicesHighly organized with strong attention to detailAbility to multitask and work in a fast-paced environmentPositive attitude and team-oriented mindsetExperience with ServiceTitan or similar CRM software is a plus
Languages
- English
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