Customer Service Representative - Box OfficeThe Second City • Chicago, Illinois, United States
Customer Service Representative - Box Office
The Second City
- Chicago, Illinois, United States
- Chicago, Illinois, United States
About
LOCATION: Chicago, IL
PAY RATE: $16.80/hour
PAY CLASS: Part Time
REPORTS TO: Box Office Manager
About the Second City
Dedicated to entertaining, inspiring, and transforming through innovative live experiences, The Second City is the premier brand in improv and sketch comedy. With sold-out shows playing on resident stages in Chicago and Toronto, Second City's Touring Theatrical companies also entertain an additional one million theatergoers a year around the globe. The Second City Training Center is the largest school of improvisation-based arts on the planet, with locations in Chicago, Toronto, New York and a virtual division offering accessible classes online worldwide. Second City Works, the B2B side of Second City, has brought award-winning improvisation and audience-driven techniques to over 600 Fortune 1000 companies, challenging businesses seeking a more collaborative culture to innovate through development programs, original digital and video content, campaign consultation, private events, and more.
For additional information on The Second City please visit: www.secondcity.com
Customer Service Representative
Customer Service Representatives play a critical role in ensuring our patrons have a seamless and positive ticketing and reservation booking experience, receive attentive care to their inquiries, and provide timely responses to those inquiries.
Role Responsibilities
Sales
Sell, refund, and exchange tickets over the phone and in-persoNAnswer any inbound inquiries regarding show programmingAnswer questions regarding Training Centre curriculum and register Training Center students and/or volunteersSell gift cardsCover reception duties, including answering questions over-the-phone and in-person at the box officeBook dining reservationsCollect accurate patron data with the intention of feeding leads into the marketing pipelineAssist Group Sales by booking groups of 20 or lessPerform initial data collection and screen for Second City Works clients
Administrative Duties
Respond to customer service e-mails and live chat, including all forms of inquiry via websiteManage and book ticketing lists provided by managersManage hotel voucher programsSell Second City merchandiseAssist with Box office administrative needs, including internal ticketing requests, night manager sheets, qualifying orders, etc.Report any customer service issues for patrons and/or students to appropriate managers
Required Qualifications
Have flexible availability (including consistent availability to work both nights and weekends)Demonstrated expertise with English language communication - both written and verbalBe comfortable working autonomously and productively in both slow and fast-paced conditionsPreferred, but not required: Have basic working knowledge of a CRM, preferably Salesforce
The Second City is an open, inclusive workplace and welcome applicants who bring along with them diverse life experiences, including every permutation of economic and cultural backgrounds, orientation, ethnicity and points of view. We strive to continue our efforts to work with people who may otherwise be marginalized or underrepresented in our business and around our community.
Languages
- English
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