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Customer Service SpecialistOrthAlign • Irvine, California, United States
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Customer Service Specialist

OrthAlign
  • US
    Irvine, California, United States
  • US
    Irvine, California, United States
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About

OrthAlign, Inc., a Smart Technologies, growing medical device company, has an immediate opening for a Customer Service Specialist in our Customer Service Department. This role is responsible for managing the sales order entry process for Delivered Order Forms (DOFs) and matching bill only purchase orders (POs). The Customer Service Specialist serves as the primary source to identify, flag, and resolve problematic DOFs and bill only POs . The Customer Service Specialist is also responsible for answering phone calls and checking voice messages, commission deductions, and light department reporting.
You will:
Create Sales Orders to input all DOFs into ExpandableIdentify problematic DOFs and work to resolve themMatch bill only POs to the correct DOF sales ordersIdentify problematic bill only POs and work to resolve themProcess commission deduction transactionsManage incoming phone calls, messages, and emailsPerform administrative functions on the computer throughout the workday
You need:
Experience in a general office/business environment of at least 1 yearPreferably a BS/BA degreeStrong proficiency using MS Office Suite (e.g., Word, Excel)Excellent written and verbal communication skillsResults-oriented with appropriate urgency and tenacious follow-upAbility to work as a collaborative team member as well as independentlyExcellent attention to detail, producing high quality output appropriate to broader contextFlexibility and strong organizational skills with ability to prioritize multiple tasksSound judgment when making decisions and communicating with peers and managementKnowledge and basic understanding of an ERP system (preferred)Basic math skillsGood memory skillsProblem analysis and problem-solving skills
We offer:
Competitive compensation including bonus and equityOpportunities for career advancementFull benefits packageAn evolving, engaging culture and workplaceNominated by our employees as a Top Place to Work in Orange County!
It is an exciting time at OrthAlign - make your next career move with us!
Please note that we are unable to provide any type of sponsorship at this time.
  • Irvine, California, United States

Languages

  • English
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