About
The CRM Salesforce Developer is responsible for designing, building, and maintaining custom solutions on the organization's Customer Relationship Management (CRM) Salesforce system. Reporting to the Executive Director of Development Information Systems, this role ensures the CRM platform supports business processes, maintains data integrity, and scales effectively to meet long-term organizational needs. The CRM Salesforce Developer collaborates with stakeholders across departments to align CRM capabilities with strategic objectives. Application Development and Configuration: Develop and maintain Salesforce solutions using Apex, Lightning Components, and Flow. Configure standard and custom objects, fields, validation rules, and automation. Enhance system functionality by implementing business requirements into scalable solutions. Debug and resolve issues across code, configuration, and integrations. System Optimization and Support: Optimize existing code, workflows, and automation for performance and maintainability. Perform root cause analysis and resolve system defects and user-reported issues. Support releases, deployments, and environment management across sandboxes and production. Follow development best practices including testing, version control, and documentation. Integration Development and Support: Build and maintain integrations between Salesforce and external systems (e.g., ERP, marketing platforms). Develop and consume APIs for data exchange and system connectivity. Support data synchronization and troubleshoot integration issues. Manage and support third-party connected applications, including setup, configuration, authentication (OAuth), and ongoing maintenance and version upgrades. Strategic Leadership & Support: Collaborate with business units to translate requirements into technical solutions. Analyze existing workflows and recommend process improvements. Support change management initiatives to ensure successful CRM adoption. Provide training and guidance to IT teams and end-users on CRM best practices. Serve as a subject matter expert for CRM-related inquiries. Technology Roadmap & Innovation: Stay current with CRM trends, emerging technologies, and vendor updates. Recommend upgrades, enhancements, and new features to support organizational growth. Track CRM platform roadmap, vendor releases, and emerging capabilities. Evaluate and implement advanced analytics and AI-driven CRM capabilities. Expected Salary: $85,000 annually. The University of Florida offers a competitive benefits package including affordable state health plans, comprehensive coverage, secure retirement options, paid time off, professional and personal growth opportunities, and PSLF eligibility. Required Qualifications: Associate's degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Valid driver's license. Preferred: 2+ years of hands-on Salesforce administration and development experience, proficiency in Apex, triggers, asynchronous processing, and Lightning, understanding of system integration, APIs, and middleware solutions, proficiency in data modeling, database management, and ETL processes, Salesforce Developer Certification, experience with Gearset and GitLab for CI/CD pipelines, background in business process optimization and change management, experience with advanced analytics and AI-driven CRM features, strong logical thinking and analytical skills, accuracy, attention to detail, problem-solving skills, effective time management and organizational skills, exceptional written and verbal communication skills, support the University's commitment to creating a respectful and collaborative work environment. Special Instructions to Applicants: In order to be considered for this position, you must upload a cover letter and resume with application. All application materials must be submitted by 11:55 p.m. (ET) of the posting end date. Visa sponsorship(s) is not available for this position.
Languages
- English
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