Inbound Customer Service Representative (Financial)VXI Global Solutions • Morrow, Georgia, United States
Inbound Customer Service Representative (Financial)
VXI Global Solutions
- Morrow, Georgia, United States
- Morrow, Georgia, United States
About
Customer Support: Handle inbound calls from cardholders and address their inquiries, concerns, and issues promptly and professionally. Provide accurate information about card features, usage, and benefits. Problem Resolution: Troubleshoot and resolve customer issues related to card activation, balance inquiries, transaction disputes, lost or stolen cards, PIN resets, and other card-related matters. Utilize available resources and systems to efficiently resolve problems Fraud Investigation: Receive and process inbound calls from cardholders who report suspicious transactions, unauthorized charges, or potential fraud on their accounts. Conduct thorough investigations to determine the legitimacy of these claims Transaction Verification: Utilize available tools and resources to verify the authenticity of suspicious transactions, identifying potential patterns of fraudulent activity. Account Maintenance: Assist customers with updating their account information, verifying identity, and ensuring compliance with security and regulatory requirements Promote Additional Services: Educate customers about additional services, promotions, and rewards associated with their pre-paid cards, with the aim of increasing customer satisfaction and loyalty. Fraud Prevention Education: Educate cardholders on best practices for protecting their accounts, recognizing common fraud schemes, and utilizing security features to ensure a safe card usage experience. Compliance: Ensure adherence to company policies, procedures, and industry regulations to safeguard customer information and maintain data privacy. Documentation: Maintain accurate and detailed records of all customer interactions, inquiries, and resolutions in the call center database or CRM system.
Operating hours
Monday-Sunday from 7 am-12am EST
*** You must be available to work anytime during center operating hours including Saturdays, Sundays and holidays *** Training
Monday-Sunday from 7am-12am EST
*** You must be available to attend 100% of your training, no time can be missed *** What You Bring
High school diploma or equivalent; further education or relevant certifications are a plus. Proven experience in a call center or customer service environment, fraud detection, risk management, or financial services. Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and concisely. Strong analytical skills with the ability to detect and investigate suspicious patterns and transactions. Empathetic and patient approach when dealing with customer inquiries and concerns. Strong problem-solving skills and the ability to think on your feet to resolve customer issues effectively. Familiarity with the payment industry, prepaid cards, or financial services is advantageous but not required. Ability to work in a fast-paced environment and handle a high volume of customer interactions while maintaining composure and professionalism. Basic computer literacy and proficiency in using customer service software and systems. Flexibility in working shifts, as call centers often operate 24/7.
What you will get
Full Health Insurance (Medical, Dental, & Vision) Fun Work Environment Abundant Advancement Opportunities Equal Opportunity Employer: disability/veteran Cell phone benefits for employees - $25/month per line for unlimited phone, text and data. **Restriction may apply Referral for Life Program - The referee receives a residual bonus every pay period
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Languages
- English
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