About
Responsibilities:Direct Client Care & CoverageProvide hands-on care to clients. Cover open shifts as needed to ensure continuity of care. Travel throughout service areas to support client needs.
Ensure client safety and maintain a safe home environment.
Report any changes in the client's condition promptly.
Quality Assurance & Compliance
Develop, implement, and oversee quality control processes
Conduct caregiver performance evaluations and field assessments
Perform care plan audits to ensure compliance with regulations
Ensure adherence to company policies and home care standards
Assist with incident reporting and corrective actions
Training & Staff Development
Train and onboard Personal Care Coaches (PCCs)
Provide ongoing coaching and mentorship to caregivers
Educate staff on:
Best practices
Care standards
Regulatory requirements
Support continuous professional development
Care Plan Oversight
Review and evaluate individualized care plans
Collaborate with nurses and administrative staff to update care plans
Ensure services align with clients' unique needs and preferences
Client Satisfaction & Relationship Management
Monitor client satisfaction and service quality
Address concerns and resolve issues proactively
Build strong relationships with clients and families
Foster a positive care environment
Documentation & Reporting
Maintain accurate and timely documentation of:
Client care
Caregiver performance
Quality assurance activities
Ensure all records are compliant and audit-ready
Administrative & Team Support
Assist with scheduling assessments and onboarding processes
Support administrative tasks and team initiatives
Participate in interdisciplinary team meetings
Collaborate across departments to improve service delivery
Continuous Improvement
Identify gaps in care delivery and recommend solutions
Implement initiatives to enhance quality and efficiency
Support innovation in home care practices
Skills/Qualifications:
Bachelor's degree in healthcare administration, nursing, or a related field OR a mix of education and experience. Certified Nursing Assistant certification (required). CPR and First Aid certification (required). Must have a valid Driver's License. Previous experience in a healthcare or home care setting. Knowledge of home care regulations and industry best practices. Excellent communication and interpersonal skills. Attention to detail and a commitment to continuous improvement. Familiarity with relevant technology and software for documentation and reporting. This position does require travel throughout our service regions.
Technical Requirements:
Must own a smartphone with data. Must own a personal computer to use for work purposes. Must own a personal vehicle with insurance that meets minimum state guidelines. Must be willing to travel to all our service regions. Must be willing to report to the office as needed.
Florida Background Screening Notice Pursuant to House Bill 531 (2025) and effective January 1, 2026, Florida requires employers to provide applicants with access to the Florida Background Screening Clearinghouse. Applicants for positions requiring a background screening may review information at the following link: https://info.flclearinghouse.com
Languages
- English
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