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Help Desk/Desktop Support
Ecom Industries
- United States
- United States
About
Interface with third party service provider Create tickets based on emails, texts, or other means of communication from employees Manage tickets (ensure actions taken, update with info, manage through completion) Onboard and offboard employees (emails, devices, shipping, account setup/deactivation). This is a growth company who is actively hiring, so onboarding is particularly important in getting devices shipped and setup, followed by the subsequent follow up with end users on logging in and using the device. Interface with operating company employees Single point of contact for all inbound support requests Initial triage of issue tickets and escalation to appropriate vendors Manage device inventory Track shipments to remote offices (homes or satellite offices) Manage device issuance and returns (part of onboarding/offboarding)
Languages
- English
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