Customer Service Assistant

Customer Services Assistant, Ongoing Temporary Contract

This is an excellent opportunity to join a supportive and collaborative organisation that plays a key role in delivering essential services across Northern Ireland. The successful candidate will join a busy Customer Services team, supporting customer queries and providing administrative support to ensure the smooth delivery of services to both new and existing customers.

This is a full-time role 37.5 hours per week

Working Hours:

This is a full-time role 37.5 hours per week
Monday–Thursday: 8.30am – 5.00pm (45-minute lunch)
Friday: 8.30am – 3.45pm (45-minute lunch)

The Role

Reporting to the Customer Services Senior Lead, you will support the Customer Services team by managing customer queries, coordinating administration tasks, and working closely with internal departments to ensure excellent service delivery.

Key Responsibilities

• Assist with customer services administration ensuring accuracy and timely completion of tasks
• Provide excellent customer service by answering incoming calls and responding to queries
• Support administration related to new connections and network maintenance
• Work closely with internal and external stakeholders to ensure a high standard of service
• Monitor and track requests, ensuring issues are resolved within expected timescales
• Maintain accurate records and ensure compliance with relevant procedures
• Support process improvements and identify opportunities for efficiency

About You

The successful candidate will be highly organised, customer-focused and able to work effectively within a busy team environment.

Essential Criteria
• Minimum of 5 GCSEs (or equivalent) including Maths and English
• Excellent communication skills (written and verbal)
• Strong organisational skills with the ability to manage multiple tasks 
• Ability to work effectively in a fast-paced environment
• IT, experience and confidence in using more than one computer monitor

What’s On Offer
• Free on-site parking
• Early Friday finish
 

If you would like to learn more or apply, please use the application link to send your CV to Julie.

All applications will be treated in the strictest confidence.
Apple Recruitment Services is acting as a Recruitment Agency in relation to this vacancy and is an Equal Opportunities Employer.