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Experience Design Operations Manager

Empower Retirement, LLC
  • US
    United States
  • US
    United States

About

Leading enterprise-scale programs and transformation initiatives, the full-time remote Experience Design Operations Manager will enhance collaboration and operational efficiency across Product, Design, Engineering, and Marketing teams to improve customer experiences and drive measurable business outcomes.
Key responsibilities
Lead programs from planning through delivery, ensuring achievement of milestones and commitments
Develop and maintain transformation roadmaps with clear timelines and success measures
Facilitate governance activities and monitor program health, delivery timelines, and risks
Required qualifications
Bachelor's degree in Business Administration, Operations, Engineering, Information Systems, or related field; or equivalent experience
7+ years of project or program management experience in a matrixed, fast-paced, or regulated environment
Experience managing cross-functional programs across Product, Engineering, Design, Marketing, or Operations teams
Strong understanding of program governance, dependency management, and delivery planning
Experience applying Agile, hybrid, or waterfall methodologies across complex initiatives
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  • United States

Languages

  • English
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