Field Service Technician

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Field Service Technician | Kustom Signals, Inc.

Kustom Signals, Inc. has proudly served law enforcement agencies across the globe for more than 60 years with reliable, cutting-edge technology and dedicated support. As an employee-owned company, we believe that quality matters at every touchpoint—from the expertise of our global sales team to the innovation of our engineering, and especially the care and precision of our customer service professionals. We're looking for a Field Service Technician to bring their skills, energy, and professionalism to our customer service team and help us continue to set the standard in public safety technology.

About the Role:

As a Field Service Technician, you will play a key role in supporting law enforcement by providing hands-on service and installation of Kustom Signals' advanced traffic enforcement and video systems. You'll travel to customer sites to diagnose, repair, calibrate, and maintain a wide range of electronic equipment—ensuring peak performance in the field. This position also includes opportunities to educate users through on-site product training.

You'll be part of a company that values teamwork, initiative, and continuous improvement. Our Field Service Technicians are trusted problem-solvers and technical ambassadors who help deliver the experience our customers expect and deserve.

What You'll Do:

• Install Kustom Signals equipment in customer vehicles
• Troubleshoot and repair product systems in the field
• Perform speed recertification and calibrate instruments to meet performance standards
• Deliver technical support and customer training onsite
• Maintain detailed service records and support documentation
• Adapt installation procedures to accommodate different vehicle types and customer needs
• Travel extensively to service locations and maintain a high level of independence and professionalism
• Support product improvement efforts by generating customer feedback and service data
• Assist with inventory management, expense reports, and related administrative tasks
• Perform other duties as needed to support the team and our mission

hy Join Kustom Signals:

• Employee Stock Ownership Plan (ESOP)
• Educational assistance program
• Opportunities for professional growth
• Meaningful work supporting public safety agencies
• A team-focused, quality-driven culture

Benefits:

• Benefits are available on the first day of employment.
• Company-sponsored life and short-term disability insurance.
• Comprehensive health, dental, and vision insurance.
• Health Savings