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Information Technology Specialist (Customer Support/Network Services)
- Montgomery, Alabama, United States
- Montgomery, Alabama, United States
Über
Responsibilities
Provides IT customer service and support in troubleshooting, recovering, and resolving recurring software/hardware problems.
Installs, configures, upgrades and troubleshoots commonly used hardware and software systems within the organization.
Provides user training and assistance on a variety of routine applications.
Assists with configuring, installing, and maintaining network systems using network standards and protocols, and with network equipment including hubs, routers, switches, bridges, servers, and related hardware.
Provides technical support services to coordinate teleconferences and distance learning activities to effectively deliver legal training.
Assists customers and clients in identifying and describing IT requirements for business and legal applications.
Catalogs computerized graphics and other images for use in trials, meetings, and training.
Assists with routine updates and patches to existing programs.
Requirements
U.S. Citizen or National.
Successful completion of preliminary background investigation, including fingerprint, credit, tax checks and drug testing. Continued employment contingent upon favorable adjudication.
Registered for Selective Service if applicable.
May be required to complete a one‑year probationary period.
Must meet all qualification requirements upon the closing date of the announcement.
Qualifications (GS‑9) To be eligible at the GS‑9 level, you must meet at least one of the following conditions:
Specialized Experience : One full year of specialized experience equivalent to the GS‑7 level in Federal service. Example areas include planning and delivery of customer support services, installation, configuration, troubleshooting, training, network system management, data recovery, electronic evidence preservation, and Internet server maintenance.
Education : A Master’s or equivalent graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, technology management; or a degree with a minimum of 24 semester hours in one or more of these fields; or two full years of progressively higher level graduate education leading to such a degree.
Combining Education & Experience : Combination of graduate education (more than one year) and experience may satisfy qualification requirements.
Benefits The Department of Justice offers a comprehensive benefits package that includes paid vacation, sick leave, holidays, telework, life insurance, health benefits, and participation in the Federal Employees Retirement System.
EEO and Accommodation The United States government does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non‑merit factor.
Federal agencies provide reasonable accommodation to applicants with disabilities where appropriate. Requests for accommodation are considered on a case‑by‑case basis. Applicants requiring accommodation for any part of the application and hiring process should contact the hiring agency directly.
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Sprachkenntnisse
- English
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