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IT Support TechnicianAdvanced IT Services • Harrow, England, United Kingdom
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IT Support Technician

Advanced IT Services
  • GB
    Harrow, England, United Kingdom
  • GB
    Harrow, England, United Kingdom
Postuler Maintenant

À propos

*Job Title:* IT Technician
*Company:* Advanced IT Services
*About Advanced IT Services:*
Advanced IT Services (AIT) is a trusted provider of comprehensive IT solutions tailored to the needs of schools and multi-academy trusts. With a focus on enabling effective teaching and learning through the use of technology, AIT delivers services including IT infrastructure support, user assistance, and strategic consulting.
Our team of dedicated professionals partners with schools to provide reliable, secure, and responsive IT services that meet the unique demands of the education sector.
*Position Overview:*
We are currently seeking a skilled and proactive *IT Technician* to provide *on-site, day-to-day technical support within an Education Setting*. This is a hands-on role focused on maintaining the smooth operation of IT systems, resolving technical issues, and supporting staff and students in their use of technology.
In addition to being embedded at the school, the successful candidate will also be part of AIT’s wider *regional support team*, offering opportunities to collaborate with colleagues and contribute to shared technical knowledge and solutions across the trust.
*Key Responsibilities:*
* Deliver on-site, first- and second-line IT support to staff and students at the primary school.
* Troubleshoot and resolve issues related to hardware, software, connectivity, and user access.
* Maintain IT equipment such as desktops, laptops, printers, projectors, and tablets.
* Support the installation and configuration of new devices and software applications.
* Carry out routine system maintenance, updates, and basic network troubleshooting.
* Assist with the setup and support of AV equipment for assemblies, events, and lessons.
* Record and document support tasks and resolutions to contribute to the service knowledge base.
* Collaborate with the regional AIT support team to escalate complex issues and ensure continuity of service.
* Assist in managing school IT assets, including inventory tracking and equipment lifecycle support.
* Promote and support the safe and effective use of technology within the school setting.
*Qualifications and Skills:*
* A diploma, associate degree, or equivalent qualification in IT, Computer Science, or a related field.
* At least 2 years of experience in a technical IT support role, ideally within a school or education setting.
* Strong troubleshooting skills across hardware, software, and networking environments.
* Experience with Windows OS, Microsoft Office 365, and commonly used school software.
* Basic knowledge of network protocols and services (e.g., TCP/IP, DHCP, DNS).
* Excellent communication and interpersonal skills, especially when supporting non-technical users.
* A proactive, customer-focused approach to problem-solving.
* Ability to work independently while being part of a wider support team.
* Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are desirable.
*Join Advanced IT Services*
If you are a committed IT professional looking for a school-based role with variety and the opportunity to contribute to a regional support network, we would love to hear from you. Apply now to join Advanced IT Services and help us empower education through dependable and responsive IT support.
Job Types: Full-time, Permanent
Pay: £28,000.00 per year
Benefits:
* Bereavement leave
* Company events
* Employee discount
* Life insurance
* On-site parking
Work Location: In person
  • Harrow, England, United Kingdom

Compétences linguistiques

  • English
Avis aux utilisateurs

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