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Desktop Support SpecialistCAI • United States
Postuler Maintenant
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Desktop Support Specialist

CAI
  • US
    United States
  • US
    United States
Postuler Maintenant

À propos

Desktop Support Specialist
Req number:
R7828
Employment type:
Full time
Worksite flexibility:
Onsite
Who we are
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
We are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have experience with hardware refresh projects and Dell hardware deployment and are looking for your next career move, apply now.
Job Description
We are looking for a
Desktop Support Specialist
to provide exceptional technical support during a hardware refresh project across Anne Arundel County office locations. This position will be
Full-Time
,
Onsite
, and
Contract (3-6 months)
. With employees expected to work onsite 5 days per week, traveling between client offices in Anne Arundel County, MD using a client provided vehicle.
Only work authorizations that will not require sponsorship now or in the future will be considered.
What You'll Do
Image Dell laptops and desktop PCs using standard county-approved deployment tools and processes
Deploy newly imaged equipment to employees at client offices in Anne Arundel County
Transport equipment (laptops, desktops, all-in-one workstations) safely between county facilities using a provided county vehicle
Unhook, document, and retire existing/old hardware units during the refresh process
Set up and configure new PCs and laptops for end users, ensuring a smooth transition from old to new equipment
Install approved software packages on deployed devices as part of the standard build or as directed
Assist end users with familiarization of new equipment and address questions or concerns at the point of deployment
Troubleshoot and resolve hardware, software, and connectivity issues identified on newly deployed equipment
Maintain accurate records of deployed, retired, and in-progress equipment throughout the project lifecycle
Coordinate with project leads and IT staff to prioritize and schedule deployments across county locations
Adhere to client IT policies, security protocols, and professional standards at all times
What You'll Need
Required:
Valid driver's license and clean driving record (required for client owned vehicle operation)
Prior experience supporting hardware refresh or large-scale PC deployment projects (3 years)
Experience deploying and configuring Dell laptops and desktop/all-in-one hardware (3 years)
Proficiency with Windows 10/11 operating system installation, configuration, and troubleshooting (3 years)
Hands-on experience with PC/laptop imaging using tools such as Microsoft Deployment Toolkit (MDT), SCCM/MECM, or similar imaging solutions (3 years)
Experience with basic network connectivity setup (domain joining, VPN, network drives, printers) (3 years)
Ability to install and configure software packages and applications in a Windows environment (3 years)
Knowledge of hardware swap procedures: disconnecting peripherals, replacing units, and reconnecting in an office setting (3 years)
General troubleshooting skills for hardware issues (boot issues, peripheral connectivity, driver problems, etc.) (3 years)
Exceptional communication skills and ability to explain technical concepts to non-technical end users (3 years)
Strong documentation skills for asset tracking and project recordkeeping
Preferred:
CompTIA A+ certification or equivalent technical certification
Experience working in a government, public sector, or enterprise IT environment
Familiarity with Active Directory for user account and machine management
Knowledge of BitLocker or other disk encryption solutions used in enterprise deployments
Experience with Dell-specific tools such as Dell Command | Deploy or Dell BIOS configuration utilities
Familiarity with Microsoft 365 / Office suite setup and activation in enterprise environments
Experience with asset management or ITSM ticketing systems (e.g., ServiceNow, Jira, Remedy)
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.
Must be able to communicate with customers/team members over the phone and in person.
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
#LI-NA1
Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.
$28.00 - $31.00 per hour
The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
  • United States

Compétences linguistiques

  • English
Avis aux utilisateurs

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